Rob Wilson Email & Phone Number

Texas, United States

- 2023 Club 110 Recipient (Gartner's Winner Circle)- Recognized #1 in the company for highest percentage of participation over target (164% to plan)- Partnered with Dallas CIO Governing Body to deliver 120% increase YoY participation in 2023

- Re-engaged the Dallas CIO Community to deliver a 98% increase YoY participation for 2022- Achieved 108% of CY sales quota for 2022- Achieved 153% of CY participation plan for 2022

- Business Manager empowered to identify, develop and implement data-driven, end-to-end global eCommerce solutions ranging from merchandising, online storefront design, supply chain integration, distribution logistics, credit/financial services, customer contact centers, branding/marketing and CRM.

- Worked closely with functional delivery managers to ensure PFS met contractual SLAs- Managed multiple operational and project issues to resolution by working with internal functional teams and 3rd party providers- Generate estimated levels of effort in response to project requests and prepare Statements of Work/Change Requests for client and PFS client partner approval- Presented weekly dashboard reports on client programs, KPIs, future growth opportunities andclient issues

Worked as part of an incredibly talented team to maintain overall client satisfaction by monitoring daily eCommerce business activities in support of leading direct-to-consumer retail brands.

- Recruited, developed and managed paid staff and volunteers on our creative arts teams- Orchestrated all creative-related campaigns, initiatives and events from ideation to fruition- Provided ongoing leadership and oversight to global internship program and resource creation

- Managed 3 FTE direct reports in the ongoing support of all Family Programming including Sunday gatherings, midweek events and annual retreats- Scheduled and equipped teams of 40+ volunteers each week to be owners and stewards of the organization’s mission and vision

- Worked closely with Student Staff to plan, orchestrate and oversee ongoing events and initiatives pertaining to the Student Program

- Led onboarding and training efforts for our national outbound Sales Team in a D2C call center of 90+ agents. - Coached a team of outbound sales representatives to be owners of the RightNow methodology in successfully reaching, serving and closing new deals.- Led event sales for our national leadership conference, most notably forging partnerships with 100+ host sites in our first ever simulcasted event.

- Consistently exceeded quota selling to new and previously contacted customers in an automated outbound call center.