Paul Gillette Email & Phone Number

Salt Lake City, UT, US

South Jordan, Utah

Greater Salt Lake City Area

Greater Salt Lake City Area

• Direct & decisive team building leadership; Individually sold 175-250 loans monthly.
• Built relationships & improved performance; with Investors, 3rd party providers, company employees & borrower(s).
• Collaborated with all parties; minimized short term funding costs & increased bottom line.
• Maintained service level agreements in fast paced, high-change environment.
• Analyzed & produced individual priority action plans to solve problems.
• Reduced initial conditions from 8-10 to 2-3 per loan. Increased number of loans purchased.

Logan, Utah

• Improved the overall profitable bottom line operation of the store.
• Originated & executed a local marketing & business development plan.
• Identified & addressed purchasing needs, inventory management & point of sale, advertising.
• Accounting & cash management security.
• Ensured profitable customer account management; increased collections, loss prevention & maximized loss recovery, supervising repossession, small claims & bankruptcy court.
• Formulated, strengthened, evaluated & critiqued employee performance. Executed employee improvement plans & disciplinary actions as identified.

• Expanded geographic area for the company. Planned & directed setting up a branch office inside a local independent Realty Company.
• Researched & developed a comprehensive local marketing & business development plan.
• Developed superior working relationships; built trust with Realtor(s), borrower(s), 3rd party vendors & the professional real estate community as a whole.
• CRM & eMarketing Specialist.
• Organized, and maintained a database of 2642 customers for future business development & superior customer service.

Pocatello, Idaho Area 83201

• Accomplished Licensed Mortgage Loan Originator; Championed Producing Branch Manager.
• Empowered & trained employees, drove performance improvement.
• Shattered thresholds & expectations in cross sell & partner referrals.
• Achieved #1 ranking in Region for partnership referrals to Alt A channel.
• Recognized Nationally for cross sell results to Home Equity business channel. Influenced company training, interviewed for training DVD.
• Achieved Top 50 in Western Region & #1 Locally in Personal Production; Captured a national ranking of 367th out of 5000, consistently earned & maintained a National Ranking of 500-700.

Pocatello, Idaho Area 83201

• Assertive Turnaround Leadership.
• Delivered consistent growth in outstanding receivables. Shattered previous branch performance; increased receivables from 3M to 10M & maintained growth over a 10 year period, without sacrificing loan file quality..
• Traineded & empowered branch team. Drove targeted performance improvement; focused on customer retention, needs based selling identification & successful product cross-sell.
• Achieved successful customer account management. Ensured effective use of all collection tools; minimized losses & maximized loss recovery.
• Recognized for developing Mgr. Trainees; staffing complement doubled to leverage this success.
• Networked, acquired merchant business referrals; converted customers to profitable loans.