I am an accomplished Head of Professional Services and Product Innovation, with extensive success leading DevOps and product management within the software sector. As Head of Professional Services, my commitment to fostering a collaborative environment has empowered multifaceted teams to consistently exceed client expectations by delivering tailored SaaS products. I am passionate about delivering innovative solutions that align with complex business needs in fast-paced environments.➡️ WHY ME?• Set and managed strategic direction while leading technology teams through complex transformations and market-driven innovations.• Deep understanding of DevOps practices, including CI pipelines, automation, and cloud services used to improve deployment cycles and system reliability.• Coordinated the full product lifecycle, from concept through delivery, aligning product strategies with business goals to drive growth.• Strong background in establishing controls and leading compliance initiatives to safeguard company data and assets.➡️ CAREER HIGHLIGHTS:• Diagnosed and resolved inefficiencies within Professional Services department, leading to turnaround in profitability by doubling the hourly rate across all projects.• Led introduction of formal product management, creating market verticals and an off-the-shelf configurable system in support of business development and subsequent acquisition.• Saved WAER Systems £25K by independently learning and implementing JIRA, managing migration, communication, and integration with Salesforce.• Authored over 70% of the controls for SOC1 certification, achieving successful audit results from Ernst & Young.I am now looking to harness these, and other achievements in a challenging and rewarding environment.