Strategic partner to leadership, leveraging trend analysis and metrics to design solutions that align with organizational goals.Provide proactive guidance to leadership, including coaching, counseling, and career development support.Develop performance-focused training solutions such as e-learning, job guides, training videos, assessments, and compliance tools for technical and functional training needs.Collaborate with the HR team to analyze trends, creating impactful programs, policies, and solutions.Resolve complex associate relations issues, conducting thorough, objective investigations.Generate and customize HR reports to meet various leadership requests and provide insights across all organizational levels.Serve as the HRMS subject matter expert, maintaining up-to-date documentation, procedures, and a comprehensive HRMS reports library.Design and deliver corporate training and professional development programs, driving internal growth and skill enhancement.

Training Specialist responsible for creating development programs supporting Claims corporate initiatives to enhance employee performance and drive organizational success.Utilize ADDIE methodology to consult with internal teams, delivering strategic solutions for training and operational needs.Established an effective orientation and onboarding program for the Claims division, ensuring comprehensive new-hire preparedness.Provide career coaching and professional guidance to Claims staff, helping them interpret business metrics for improved performance.Regularly assess and refine training programs, materials, and evaluation methods to ensure skill development and operational alignment.Designed a High-Potential Candidate and Leadership Development Program to foster future leaders and promote continuous growth within the organization.

Led a high-performing retail store with a $15M budget to double-digit growth and significantly reduced inventory loss. Strategically developed comprehensive plans for operations, including long-term retention and merchandising strategies. Revamped the division-wide Manager Training program, creating targeted courses to ensure participants acquire, practice, and retain essential skills. Customized store layout and merchandising to align with local customer preferences, enhancing the shopping experience. Spearheaded inventory process analyses, implementing efficiency improvements across West Michigan locations to drive operational excellence.

Chosen to elevate the customer experience at a high-performing retail supercenter, leading initiatives that enhance service across all departments. Spearheaded a six-month market-wide performance improvement project, conducting weekly webinars and accountability meetings to drive results. Delivered impactful new-hire orientations and trained staff, ensuring a strong foundation for success. Mentored store leadership on professional development, significantly improving customer service outcomes. Facilitated "train-the-trainer" programs to establish consistent training methods across the organization. Collaborated with the Starbucks Licensed Store team to optimize compliance and boost operational efficiency.

Successfully transformed an underperforming store into a high-performing leader in sales and customer service. Achieved a 32% increase in sales within two years, consistently surpassing customer service benchmarks, and reduced waste to optimal levels within the first three months. Exceeded quality assurance targets by maintaining impeccable store cleanliness and expanded the customer base by double digits month-over-month by building trust through exceptional service. Optimized scheduling to balance labor costs with top-tier service. Fostered a strong team culture where employees’ voices are valued, timely feedback is provided, and professional growth is encouraged, enhancing both customer satisfaction and employee engagement.

Led and managed all operations of a high school with 250 students, 20 staff members, and a $2M budget.Mentored teachers in technology integration, resulting in 1.5 years of growth for at-risk students. Designed a data-driven assessment system to guide instruction and improve student outcomes. Built strong community partnerships to enhance school effectiveness and efficiency. Organized professional development for faculty and staff. Delivered presentations to audiences of up to 800. Fostered a high-expectation culture, promoting teamwork through positive communication. Developed assessments to monitor learning progress. Restructured charter school operations to improve instruction and reduce costs by 25%.

Plan and implement all learning opportunities for students in grades three and four while achieving above average standardized testing results for four consecutive years. Managed all aspects of athletic and physical development opportunities for all students, first through eighth grade.