Paul Hefner Email and Phone Number
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At Micron, I am a Program Manager for the Global Security Organization (GSO). I am also responsible for designing and curating GSO's internal web presence, designing and developing media solutions, website and user interface design and development, and driving site governance and administration. I am focused on Global Security Awareness initiatives, and continue to develop web, design, and information architecture experience while driving key initiatives and programs for IT and the GSO. I currently have over 10 years of academic and professional experience in technical communication, writing, web design, and editing. My goal is to continually create and publish web content that is fun to read, easy to access, and ultimately helps move my department to the forefront of exceptional user experience. I have a passion for projects that remove me from my comfort zone and make me think on my feet, provide opportunities for me to showcase ground-breaking design and UI skills that ultimately help my readers complete their desired tasks. Moreover, I hope to continually use my English degree in an applicable field that will challenge and allow me to build upon the area of study in which I have such an impassioned love for. I also wish to continue my education and obtain my MFA degree in creative or technical writing.Specialties: Technical writing/communication/design, editing, usability, organizational change management, program management, SharePoint/web design (HTML, CSS, JavaScript, jQuery, and Boostrap). Applications: Photoshop, Dreamweaver, Premiere, After Effects, Camtasia, Illustrator, InDesign, SP Designer, and additional writing/publishing tools.If you would like to connect or know more about my professional story, please send me an InMail message or email me at paulhefner@gmail.com.
Micron Technology
View- Website:
- micron.com
- Employees:
- 20793
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Global Security Program Manager (Global Security Organization)Micron Technology Feb 2019 - PresentBoise, Idaho, United StatesLead the Security Awareness Program, enhancing organizational understanding of security risks, standards, and protocols. Helping to draft, strategize, and deliver robust, revamped, and first-of-its-kind digital security experience for Micron.- Handle multiple complex projects simultaneously, coordinating with numerous partners and stakeholders- Assess program risks and develop mitigation plans in partnership with leadership- Lead the enterprise-wide Incident Response and Crisis Management Enhancement Program, collaborating across departments and security teams- Subject matter expert, handling inquiries and developing action plans, creating content and presentation design for board of directors, CEO, and CSO; and assisting with preparation and dissemination of various company communications- Oversee daily operations including collaborating with senior management and department leaders, performing several administrative tasks, maintaining electronic storage locations, and optimizing efficiency and productivity- Developed programs and content geared towards implementing strategies and best practices, reaching more users, simplifying processes, and behavior-focused change management including: - Hardware asset management (HAM) program and process for over 50,000 employees and contractors- Company-wide phishing awareness program and training curriculum utilizing third-party application- End-to-end personal file transfer process for site divestiture in under one month- Organized external semiconductor CISO group consisting of over 45 chief security officers from around the globe, delivering content for quarterly industry trend discussions and effectively marketing GSO’s vision and mission
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Content Design Specialist (It Technical Communication And Learning Services Team)Micron Technology Jan 2018 - Feb 2019Boise, Idaho, United StatesDesigned webpage layout, online content, and infrastructure for various new company-wide products including Service Desk help application, IT department’s revamped web presence and document storage locations, and hardware requisition application.- Increased IT site visits to over 8,000 in four weeks, decreased comm requests turnaround time to two weeks in under six months, and lowered percentage of tickets in breach of Service Life Cycle Agreement submitted to service desk to 15%- Performed web usability testing and development and maintenance programming for webpages and applications, assuring robust server and site technical performance and aiding IT issues and hardware purchases from Micron EMPs and contractors- Developed, assessed, and communicated website usage and security policies and standards including testing, developing, automating, and drafting policy for hard drive retention, helping to define true company-wide security standards- Directed and produced recruitment video for IT, traveling to multiple on-location shoots with videographer, developing storyboards and dialogue from scratch, and working with all internal talent under budget- Established cohesive IT communication strategy, working with team of three to communicate messages through email templates, automated accept / decline workflow, and instructional landing page for over 300 projects and 6,000 employees
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Technical Writer (It Learning And Documentation Team)Micron Technology Jan 2015 - Jan 2018Boise, Idaho, United StatesOrganizational change management agent on IT learning and development team working on projects that enabled worldwide workforce to more quickly adapt to change.- Used and designed HTML, CSS, Javascript, Bootstrap, author-ware and design tools, and SharePoint to craft user-friendly technical documentation, informational web pages, and simplified English resources- Sole tech writer collaborating with various engineers to standardize SAP work instructions for various transaction codes used company-wide- Worked with team of 20 to standardize back-end processes in Fabs, enabling users to order parts for tools more efficiently, as well as help engineers understanding complicated processes and systems they worked on- Used multiple scripts and design tools to convert outdated system and create centralized and searchable location for all SAP Help files, allowing for average of 1,000 users per day visiting updated site
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Student Success Program TutorBoise State University Sep 2014 - Jan 20151910 University Dr, Boise, Id 83725I mentored and helped tutor low income, first generation college students and students with documented disabilities work toward completing a baccalaureate degree at Boise State University. -
InternBoise Weekly Sep 2013 - Dec 2013523 Broad St, Boise, Id 83702I wrote album reviews and local artist spotlights, and I edited blog posts, my own editorials, and fellow employee’s arts and entertainment reviews. I worked with a diverse team that challenged and encouraged me every step of the way.Check out the link below to see what I did!http://www.boiseweekly.com/boise/ArticleArchives?author=2980162
Paul Hefner Skills
Paul Hefner Education Details
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English Writing/Minor, Technical Communication
Frequently Asked Questions about Paul Hefner
What company does Paul Hefner work for?
Paul Hefner works for Micron Technology
What is Paul Hefner's role at the current company?
Paul Hefner's current role is Program Manager | Content Design | UX / UI | Cross-Functional Collaboration and Communication | Cohesive Teamwork.
What is Paul Hefner's email address?
Paul Hefner's email address is ph****@****ron.com
What is Paul Hefner's direct phone number?
Paul Hefner's direct phone number is +120828*****
What schools did Paul Hefner attend?
Paul Hefner attended Boise State University.
What are some of Paul Hefner's interests?
Paul Hefner has interest in Civil Rights And Social Action, Education, Environment, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Paul Hefner known for?
Paul Hefner has skills like Creative Writing, Web Design, Blogging, Fiction Writing, Social Media, Plain Language, Publications, Marketing, Public Speaking, Microsoft Excel, Poetry, Copy Editing.
Who are Paul Hefner's colleagues?
Paul Hefner's colleagues are Krishnamoorthy Bhuvaneswaran, Kyle Williams, Carls Dibble, 陳彥皓, Justin Stewart, Gaurav Kediyal, Madhuri Chintamaneni.
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Paul Hefner
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