Paul Hefner Email & Phone Number

Boise, Id, Us

Boise, Idaho, United States

Lead the Security Awareness Program, enhancing organizational understanding of security risks, standards, and protocols. Helping to draft, strategize, and deliver robust, revamped, and first-of-its-kind digital security experience for Micron.- Handle multiple complex projects simultaneously, coordinating with numerous partners and stakeholders- Assess program risks and develop mitigation plans in partnership with leadership- Lead the enterprise-wide Incident Response and Crisis Management Enhancement Program, collaborating across departments and security teams- Subject matter expert, handling inquiries and developing action plans, creating content and presentation design for board of directors, CEO, and CSO; and assisting with preparation and dissemination of various company communications- Oversee daily operations including collaborating with senior management and department leaders, performing several administrative tasks, maintaining electronic storage locations, and optimizing efficiency and productivity- Developed programs and content geared towards implementing strategies and best practices, reaching more users, simplifying processes, and behavior-focused change management including: - Hardware asset management (HAM) program and process for over 50,000 employees and contractors- Company-wide phishing awareness program and training curriculum utilizing third-party application- End-to-end personal file transfer process for site divestiture in under one month- Organized external semiconductor CISO group consisting of over 45 chief security officers from around the globe, delivering content for quarterly industry trend discussions and effectively marketing GSO’s vision and mission

Boise, Idaho, United States

Designed webpage layout, online content, and infrastructure for various new company-wide products including Service Desk help application, IT department’s revamped web presence and document storage locations, and hardware requisition application.- Increased IT site visits to over 8,000 in four weeks, decreased comm requests turnaround time to two weeks in under six months, and lowered percentage of tickets in breach of Service Life Cycle Agreement submitted to service desk to 15%- Performed web usability testing and development and maintenance programming for webpages and applications, assuring robust server and site technical performance and aiding IT issues and hardware purchases from Micron EMPs and contractors- Developed, assessed, and communicated website usage and security policies and standards including testing, developing, automating, and drafting policy for hard drive retention, helping to define true company-wide security standards- Directed and produced recruitment video for IT, traveling to multiple on-location shoots with videographer, developing storyboards and dialogue from scratch, and working with all internal talent under budget- Established cohesive IT communication strategy, working with team of three to communicate messages through email templates, automated accept / decline workflow, and instructional landing page for over 300 projects and 6,000 employees

Boise, Idaho, United States

Organizational change management agent on IT learning and development team working on projects that enabled worldwide workforce to more quickly adapt to change.- Used and designed HTML, CSS, Javascript, Bootstrap, author-ware and design tools, and SharePoint to craft user-friendly technical documentation, informational web pages, and simplified English resources- Sole tech writer collaborating with various engineers to standardize SAP work instructions for various transaction codes used company-wide- Worked with team of 20 to standardize back-end processes in Fabs, enabling users to order parts for tools more efficiently, as well as help engineers understanding complicated processes and systems they worked on- Used multiple scripts and design tools to convert outdated system and create centralized and searchable location for all SAP Help files, allowing for average of 1,000 users per day visiting updated site

1910 University Dr, Boise, Id 83725

I mentored and helped tutor low income, first generation college students and students with documented disabilities work toward completing a baccalaureate degree at Boise State University.

523 Broad St, Boise, Id 83702

I wrote album reviews and local artist spotlights, and I edited blog posts, my own editorials, and fellow employee’s arts and entertainment reviews. I worked with a diverse team that challenged and encouraged me every step of the way.Check out the link below to see what I did!http://www.boiseweekly.com/boise/ArticleArchives?author=2980162