Paul Hoang Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

• Managed multi-billion-dollar company's accounts that are worth millions in revenue whilst acting as the primary liaison between the client and the business
• Managed CRM ticketing system and refined workflow processes to aid in providing support to sales team, which cuts out unnecessary administrative time and costs
• Attended to all correspondences through SLA's without delay, which in turn allowed our clients to focus on their operations
• Utilised expense management platform to educate clients on their telephony expenditures. Succeeded in creating greater visibility which ultimately cut monthly expenses
• Constructed weekly forecasting and planning reports with clients to identify anomalies in order to eliminate excessive expenses

Melbourne, Australia

• Managed the entire sales cycle starting from forecasting and sales projections to delivery and billing
• Planned, executed and finalised projects according to deadlines and budgets
• Established account base from scratch to over 100 active, recurring accounts. Built rapport with gatekeepers to gain trust and secure access to senior executives and other decision makers
• Oversaw a portfolio of nearly 500 dormant accounts, succeeded in winning back 15% of business previously lost to competitors

223 Lygon Street, Carlton 3053

• Overseeing day to day retail operations and store performance through sales and results
• Achieving store monthly gross profit target set by Store Licensee & store monthly sales targets and KPIs set by Telstra
• Maximising store profitability by assisting Store Manager with rosters, controllable expenses, budget allocations & monthly commissions
• Training, coaching and mentoring sales staff through documented/ADHOC training and using the Telstra Branded Experience Model to help develop a high performing sales team
• Conducting monthly performance reviews & weekly goal check-ins to assist sales staff in career progression and growth within the business

223 Lygon Street, Carlton 3053

• Delivering “Above & Beyond” customer service and providing full customer service solution
• Offering individual communications solutions to diverse customer base (consumer & business)
• Building good rapport and maintaining relations with customers (consumer & business) to maximise and maintain profitability and good customer service
• Strong knowledge and understanding of telecommunications industry and technology
• Assisting in maintaining store cleanliness and store operations