Paul Hoang Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

• Managed multi-billion-dollar company's accounts that are worth millions in revenue whilst acting as the primary liaison between the client and the business• Managed CRM ticketing system and refined workflow processes to aid in providing support to sales team, which cuts out unnecessary administrative time and costs• Attended to all correspondences through SLA's without delay, which in turn allowed our clients to focus on their operations• Utilised expense management platform to educate clients on their telephony expenditures. Succeeded in creating greater visibility which ultimately cut monthly expenses• Constructed weekly forecasting and planning reports with clients to identify anomalies in order to eliminate excessive expenses

Melbourne, Australia

• Managed the entire sales cycle starting from forecasting and sales projections to delivery and billing• Planned, executed and finalised projects according to deadlines and budgets• Established account base from scratch to over 100 active, recurring accounts. Built rapport with gatekeepers to gain trust and secure access to senior executives and other decision makers• Oversaw a portfolio of nearly 500 dormant accounts, succeeded in winning back 15% of business previously lost to competitors

223 Lygon Street, Carlton 3053

• Overseeing day to day retail operations and store performance through sales and results• Achieving store monthly gross profit target set by Store Licensee & store monthly sales targets and KPIs set by Telstra• Maximising store profitability by assisting Store Manager with rosters, controllable expenses, budget allocations & monthly commissions• Training, coaching and mentoring sales staff through documented/ADHOC training and using the Telstra Branded Experience Model to help develop a high performing sales team• Conducting monthly performance reviews & weekly goal check-ins to assist sales staff in career progression and growth within the business

223 Lygon Street, Carlton 3053

• Delivering “Above & Beyond” customer service and providing full customer service solution• Offering individual communications solutions to diverse customer base (consumer & business)• Building good rapport and maintaining relations with customers (consumer & business) to maximise and maintain profitability and good customer service• Strong knowledge and understanding of telecommunications industry and technology• Assisting in maintaining store cleanliness and store operations