Performance/Highlights:• Plan and execute the IT and telecommunications requirements.• Lead the design, implementation and maintenance of client global telecom networks.• Translate customer business requirements into technical solutions.• Provide systems architectural solutions and managed services for our ISP.• Strong hands on support and maintenance of Linux, Windows servers & clients, and Outlook.• Disaster Recovery & Business Continuity solutions. • Support Business Development by participating in sales activities cross-selling and up-selling value added services.• Provide sales technical leadership and presentations. • Design, install and configure global networks using BGP, OSPF, MPLS, SD-WAN, VLPS, P2P, VoIP, QoS and VPN. • Collaborate with Telecom Carriers evaluating offerings to improve customer recommendations. • Managed services to meet customer goals. • Provide cross-functional support and development to ensure maximum up-time and stability of hosted services. • Guide local and remote teams with installing and maintaining large customer telecommunications networks. • Hire, train, manage and mentor customers, local staff and consultants while providing exceptional customer service meeting SLA's, security and best of service requirements. • Budgetary responsibility evaluating and recommend hardware, software and services.Key Accomplishments:• Technical Account Manager working with sales acquiring customers & up-selling services. • Established hosting services for email, web, and DNS providing support 24x7 local & remote.• Extensive experienced with email and network security.• Establish customers co-location requirements with disaster recovery contingency procedures.• Excellent customer presentations & documentation. • Manage & train help desk.• Elite managed services through responsive problem assessment, prompt determination of corrective actions and comprehensive follow-up. • Configure customer routers, switches, and firewalls.

I gained valuable expertise in working with all levels of management, researching technologies and troubleshooting, and evaluating and negotiating with vendors and consultants. I assisted in designing and developing an Internet mpeg4 television-to-the-home solution using MPLS and QoS.

I guided the company’s IT strategy and ensured that all systems necessary to support its operations and objectives are in place. I evaluated and installed a billing and provisioning system designed to improve revenues and enhance customer loyalty and support.