I’m a Learning and Development Specialist with experience in improving performance and developing the behaviour of staff, using effective training and coaching in both a classroom/remote environment and on a one-to-one basis. An effective communicator and team player inspiring staff to fulfil their true potential.Key SkillsSuccessfully facing and adapting to the challenge of holding training sessions in both a meeting room and via Microsoft Teams Able to adapt my style of training for small, medium or large groupsDeliver informative and active presentations and using a range of communication methodsDesigns and delivers learning and development solutions including some experience in the creation and publishing of eLearningIdentifying knowledge gaps and arranging follow-up trainingMastering the art of listening and responding with empathyIdentifying potential improvements by analysing feedback from all training sessionsProven experience and track record in both coaching and mentoring and able to demonstrate clear decision making as well as taking responsibility for all outcomes