Pauline Blackshaw Email & Phone Number

United Kingdom

Gourock, Inverclyde, Gb

- Directed the development and strategic direction of CalMac Ferries Limited, expertly managing long-term and medium-term strategy processes.- Led key negotiations and managed contractual relationships with Scottish Government's TransportScotland, aligning with corporate objectives and compliance standards.- Drove a significant transformation in organisational processes and delivered strategic initiatives, leading to improvements in operational efficiency, operational resilience and customer satisfaction.-Enhanced strategic decision making and performance delivery through a data-driven business intelligence strategy.- Conceptualised and implemented a comprehensive change management strategy that improvedbusiness readiness and adaptability

Gourock, Inverclyde, Gb

- Led engagement with Scottish Government on strategic priorities and future policy development including the investment in vessels, harbour infrastructure and services- Defined and oversaw the implementation of the organisation’s strategy, policies, procedures and standards in respect of service development, integration and equality and inclusion to ensure a customer-focused, accessible and fair ferry service was provided.- Led the production of business intelligence data and forecasts to support the effective short-, medium- and long-term team planning - Led and executed disruption, continuity, resilience, emergency response and risk planning and management- Planned and facilitated the provision of resources (crew, port and staff), assets, processes, tools and capabilities- Identified potential business consultation opportunities to establish CalMac as a leading provider of marine-focused transport planning advice

Gourock, Inverclyde, Gb

- Managed the relationship with Transport Scotland and the contract for delivery of £1billion Clyde and Hebrides ferry services on behalf of CalMac Ferries Ltd and, acting as the key conduit within the business for all information and communication between the Operator and the Client- Managed governance and completion of service delivery projects and programmes to optimise monitoring, control, assurance and decision making.

Gourock, Inverclyde, Gb

Selected to support a wide range of projects and programme initiatives within organisation’s Future Planning unit.- Elevated management of nine distinct projects by introducing governance framework designed to optimise monitoring, control, and decision-making processes.- Improved delivery of objectives through streamlining of inter- / intra-dependencies management.- Enhanced allocation of resources and stakeholder buy-in engagement.- Delivered a wide range of positive changes focused on life-line ferry service excellence.- Increased understanding of distinct roles by stakeholders through establishment of clear duties and objectives.- Minimised waste through procedural streamlining and implementation of value-added functions.- Provided standardised tools and templates to boost efficiency and effectiveness.- Facilitated delivery of programme’s objectives through development / implementation of resource plan.- Improved staff recruitment, selection, and development to align with organisational needs.- Established areas of specialism within team to ensure long-term sustainability.

Gourock, Inverclyde, Gb

Chosen to project manage the introduction of a new £42M / 24-hour service ferry from Stornoway to Ullapool.- Coordinated delivery of four distinct workstreams encompassing separate leaders, documentation, schedules, risks / issue registers, resources, and suppliers.- Ensured accurate identification and management of inter and intra dependencies.- Ensured accurate tracking and reporting of progress to internal / external stakeholders.- Analysed impact of scheduling discretions on bigger plan, identifying potential mitigating actions prior to escalation as required. - Achieved successful launches on time and within budget in spite of critical risks, issues, complex community demographics, and challenging technological environment.- Led team across 10 functional areas within matrix management organisational structure, ensuring compliance with quality standards through strategic allocation of talents / resources.- Facilitated communication of operational performance / progress / risks as well as reporting to Transport Scotland’s Ministers.Selected to project manage the operational delivery of two major port closures (Ullapool Harbour in April 2015 / Wemyss Bay Harbour in October 2015) while ensuring continued provision of a life-line service, minimising the impact to customers while maximising the customer experience at all times.

Edinburgh, Midlothian, Gb

Provide project management knowledge and expertise to the Scottish Government funded programmes, AHP Practice Education and Spiritual Care. Responsibilities include:• Manage the development and implementation of the projects to ensure they are delivered successfully and within the relevant parameters. Includes the development of all associated project management documentation as well as the identification and ongoing management of project schedules, risks, benefits, deliverables and lessons learned • Identify project budgets and forecast, analyse, monitor and report on project spend and highlight any variances. • Analyse, monitor and report on project progress and provide status updates to necessary stakeholders. • Ensure the project vision and strategy is articulated and understood by all stakeholders and lead and direct all members of the project team ensuring they are motivated and fully engaged with the aims and objectives of the programmes. Utilise change management and communication techniques to overcome resistance to change and ensure buy-in • Undertake appropriate procurement activities including draft tender specifications, select suppliers, draft and negotiate contracts and monitor contract and supplier performance• Establish appropriate and effective governance controls to ensure all aspects of the programmes stand up to public and professional scrutiny• Analyse resource requirements and manage the allocation of resources across individual projects, taking into account inter-dependencies and scheduling conflicts. Where appropriate, identify critical dependencies and outline anticipated responses to resolving conflicts

Edinburgh, Gb

Secondment working within the Scottish Government eHealth Programme Management Office providing programme management support, expertise and advice to local NHS Board eHealth teams.

Edinburgh, Midlothian, Gb

Project managed a range of transformational change, business systems and educational development projects

Provide project management consultancy advice and information management solutions on a freelance basis to small businesses, voluntary organisations and educational providers. Services include website development, database development, project management (e.g. advice on failing or high risk projects), group facilitation and IT and project management training.

Provided project co-ordination support to national demonstration project, Have a Heart Paisley, and high-profile media campaign, the West of Scotland Cancer Awareness Project

Executive Mba

Postgraduate Certificate, Project Management

Bachelor'S Degree, Business Administration Majoring In Information Management With It