Paul Melville Email and Phone Number

• Coordinated advisory support to the Auto Product State Management team with resolving compliance, operational, legal, regulatory, and reputational risks and process gaps.• Documented and closed compliance related Issues, including a High-rated Issue with a remediation of $7.4M to 336k members.• Mentored and trained business partners on the complexity and intricacies of the Issue Management process.• Developed Strategic, Tactical, and Member Remediation Action Plans, evidencing and documenting their completion in compliance with Issue Management Program Standards.• Ensured that mitigated issues were held to the highest standard of professional and business composure.• Shepherded Auto IT Solution work (SAFe Agile IT Development) through the IT Kanban process.• Attended Issue Management Service Now (IMSN) transition meetings and became a Subject Matter Expert within the Compliance Risk and Governance Issue Management team.• Partnered with various audit, legal, experience, and risk stakeholders to align compliance and solution work.

Selling Property, Casualty, Life, and Health insurance in North Carolina; Selling bank products such as Vehicle Loans and deposit accounts; Customer Service; Servicing Insurance Policies; Local area Marketing; Extensive Training of new and current Team Members; Daily involved with conflict resolution; New Information distributor;

-Increasing Unit Per Transaction (UPT) and Dollar per Transaction (DPT) in a sales associate role- In charge of increasing Credit Card Sign up