▫ Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modification.▫ Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system. ▫ Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specification.▫ Specific power supply requirements and configuration using SPM (Sentry Power Management), rack elevation design, record and store servers and peripherals information in Nlyte.

▫ Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modification.▫ Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system. ▫ Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specification.▫ Specific power supply requirements and configurations using SPM (Sentry Power Management), rack elevation design, record and store servers and peripherals information in Nlyte.

Provided operational support for applications, systems hardware, peripherals and software with Dell data centers and related facilities; thus, ensured consumer satisfaction Collaborated closely with technical support staff Leveraged interpersonal and communications to successfully work within a team. Identified, isolated, and resolved customers’ problems Contributed to the implementation of immediate solutions to critical problems. Monitored systems consoles to identify problems, view systems availability, control production scheduling, report distribution, and support service levels Performed administrative tasks and backup recovery Documented procedures and executed disaster recovery plan Communicated data center policies to corporate partners Explained processes and procedures in layman’s terms and, therefore, facilitated customer understanding

 Evaluated numerous incidents, determined various levels of severity, and forecasted potential impacts on business services Liaised between technical staff, stakeholders, and the business community throughout service incidents Utilized broad and versatile skillset to provide all levels of IT support, including in depth troubleshooting on network issues, production scheduling, and product application resolution Drove service restorations, coordinated with business product developers Provided colleagues and clients with updates on new enhancements and product releases Managed high-priority incidents to ensure rapid service restoration and recovery efforts Opened trouble tickets, escalated outages, and provided follow-up and root cause analysis on an as-needed basis Trained team members to enhance Service Center skills and improve customer service

Executed routine operational procedures, and installed copper and fiber patching Escalated all Data Center issues to expedite resolution Provided technical support for service outages Documented information into the ticketing system Responded to issues with conscientious follow up Updated management with information which guided further analysis Utilized SCOM, Siemens Insight, HP OpenView, and InfraStruXure Central in effective efforts to monitor and support datacenter Provided technical support for Windows 7 deployment and migration Troubleshot hardware- and software-related issues Designed and implemented Data Center rack elevation as part of servers’ inventory management

Provided technical support, and trained junior members Interacted with Engineers, Application Developers, and Vendors for complex problem resolution and continuous improvements Resolved problems that negatively impacted the organization's ability to deliver high-quality customer service Ensured compliance with established organizational and corporate policies and procedures Scheduled production jobs through Control-M and Informatica Performed restore and backup operations using Symantec Netbackup.