Paul Doherty Email & Phone Number

Orlando, FL, US

United States

Technical Product Manager supporting member authentication of the Express Scripts Pharmacy Benefits Management site.Support scrum activities for multiple development teams. Collaborate with business stakeholders to decomp and refine user stories for business MVPs and support Product Health as well.Use analytics, results from A/B tests, and user research as.

Wyndham Destinations, Orlando, FL

Supported the digital scrum teams at Wyndham Destinations by defining features and product stories used to develop, launch, and enhance products to drive the business forward. Collaborated with a cross functional agile team to lead the website transformation of the WorldMark brand of timeshares. Monitored site performance with various analytical tools..

Universal Orlando Parks And Resorts

Led the design and implementation of products that improved guest engagement on theme park websites and in the mobile app. Drove marketing features, content updates, digital assets, and push messages to increase in Y/Y app downloads and exceed channel revenue goals. Point of contact between business and development teams to ensure seamless.

Orlando, Florida

Product Manager responsible for the development of Identity Management projects for myAT&T self service portal via Scaled Agile and Waterfall methodologies. Developed content for website error messages to better assist customers in the ability to manage their various AT&T services.I have created user stories and business requirements for project roadmaps.

Orlando, Florida Area

Digital SME accountable for end to end testing of myATT self service portal on web and mobile to ensure it was free of customer facing issues.Partnered with development teams for technical guidance and to improve the customer experience to resolve defects in future releases.I ran daily reports to quantify the cause of error messages and I reported metrics.

Orlando, Florida Area

Assisted customers with troubleshooting data services on wireless phones and PDA devices over phone and via chat.Established internet connectivity and would troubleshoot customer equipment or software.Received certification from RIM Blackberry to better assist customers with software installations and device operation.

Orlando, Fl And Greensboro, NC

Lead to a team of 20 representatives and assisted area manager with various tasks.Was a point person for all call center representative needs.Reviewed representative credit decisions and phone monitors to ensure quality assurance and customer satisfaction.Provided coaching, feedback, and celebrated team wins. Trained representatives on clarifying issues.

Greensboro, North Carolina

Assisted customers with signing up for new cable service.Scheduled service installations and technicians to handle trouble calls.

Longwood, Florida

Assisted customers with grocery carry out. Coordinated opening and or closing activities when needed. Served as produce clerk.

Orlando, Florida

Marketing intern focused on customer engagement and education on attaining new cellular services. Coordinated events to promote the brand and interact with prospective customers.

Bachelor Of Arts - Ba, English Language And Literature/Letters

Rollins has been named the No. 1 college in Florida by StateUniversity.com, a leading statistics-based rankings and information.

Nanodegree, Business Analytics

6 month Online program to learn the field of Business Analytics. Project examples include using Alteryx, SQL, and Tableau to combine.