Paul Jeffery Email & Phone Number

Ottawa, On, Ca

Remote

As the Payments Team Lead at Thinkific, I am responsible for the smooth running of Payment Operations while also leading a Fraud and Risk team tasked with minimizing fraud and financial loss to the business.Key responsibilities include - - Maintaining and Improving Thinkific’s risk and underwriting process. This includes internal processes creation, leading and educating the fraud team and implementing and maintaining relationships with external fraud and risk solutions- Implementing, maintaining and improving profit-driven features to TCommerce in many forms such as leading Thinkific’s in-house Chargeback Protection Programme, monitoring Thinkific Payments leads from support and many other projects that ensure customer satisfaction and reduce churn- Acting as a SME (Subject Matter Expert) for Payments Operations and risk within Thinkific and external parties- Collaborating with several teams such as Tax, The Leap, Engineering, Legal and others to provide insight for all matters relating to Payments and Risk and helping with everything for operations, process creation, legal contract creation to being integral to product creation.- Hire and lead Fraud and Risk Analysts as Thinkific Payments grows- Main escalation path for Payments and risk issues within Thinkific- Work with the Growth Team members to design and execute growth experiments

Remote

As a founding member of the risk and fraud team within the broader Thinkific Payments team, I took on a significant level of responsibility beyond my primary role of fraud analysis. I spearheaded the development of several critical features and processes that have enabled our team to detect and prevent fraud more effectively and efficiently.Some of my notable contributions include:- Conceptualizing and leading the chargeback protection program from ideation to pilot launch. This involved analyzing potential financial risks, identifying target creators, collaborating with our legal team to establish terms of service, presenting the program to creators, and more.- Creating a comprehensive, user-friendly training program for new fraud team hires. Taking on the role of trainer and mentor them from day one through to full autonomy. - Serving as a key team member responsible for building a rule-based case management system and a linking tool.- Playing an instrumental role in ongoing discussions related to Thinkific's Acceptable Use Policy, with a specific focus on mitigating reputational risks.- Serving as a lead internal and external communicator for the risk and fraud department.My multifaceted role allowed me to develop a broad range of skills, including project management, data analysis, stakeholder engagement, and team leadership.Thinkific makes it easy for thousands of independent experts and companies to quickly create and deliver stunning online courses on their own sites.At Thinkific, we are passionate about helping our customers grow their businesses through education. Our team cares deeply about doing meaningful, innovative work: we're developing an incredible product that empowers course creators around the globe, while working collaboratively to learn and pursue success together.Join our team: https://www.thinkific.com/careers/

Ottawa, Canada Area

I was an integral member of a rapidly expanding and high-performing team responsible for managing fraud and risk. My role within this diverse company involved analyzing and addressing instances of merchant and customer fraud, including those related to financial, regulatory, and reputational risk.Thanks to Shopify's size and scope, I was able to broaden my understanding of the money services and transactions space and gain exposure to the complex world of ecommerce, Intellectual property, Merchant Cash Advances, Chargebacks, CBD, Alcohol sales, Pseudo pharmaceuticals, gambling, shipping fraud, and more.In addition to my day-to-day responsibilities of mitigating fraud and risk using a variety of tools, I played key roles in various aspects of the fraud and risk management team, including:- Serving as a prominent member of the training and mentoring team within the fraud and risk department, overseeing the onboarding and development of several new staff members- Collaborating with teams dedicated to identifying fraud and trends in emerging markets like China, Brazil, France, and India- Working as part of a specialized team responsible for ensuring regulatory compliance for both Shopify and affiliated payment processors and underwriters in over 15 countries, which involved acquiring documentation and sensitive company information in accordance with local regulations.

Ottawa, Canada Area

As a Fraud Analyst at Veem, an online money service business based in the US, I held a critical role as the primary evaluator and decision-maker for all new clients signing up on the platform.During a period of rapid growth, I was responsible for processing accounts efficiently and ensuring compliance with regulatory requirements and financial partner standards. Working within a small but dynamic team, I had numerous responsibilities, including:- Conducting thorough assessments of accounts for compliance across multiple levels, including Know Your Customer, licensing based on location, required documentation, and transaction understanding.- Evaluating potential risks based on customer location, industry, transaction purpose, and referencing state and national registries and third-party tools that outline operating status, credit history, online DNA, and open-source information.- Engaging with customers to request and obtain information required to complete their Veem profile, making final determinations on client suitability based on various criteria, such as location and dollar amount.- Serving as a key point of contact for other departments, including sales, customer service, and payment processing, to ensure Veem's AML policy and risk stance were followed.- Collaborating with various teams, such as product development, compliance and legal, and operations, to improve procedures, information gathering, and efficiency, and accuracy of the risk team.- Escalating edge cases and gray areas to management while completing any enhanced due diligence.Overall, I played a vital role in maintaining Veem's high standards for compliance and risk management while facilitating the growth of the company.

Ottawa, Canada Area

As a compliance professional for a leading Money Service Business, I held a wide range of high-responsibility duties, including:- Ensuring the company complied with all regulations in accordance with Canada's PCMLTFA act.- Conducting rigorous investigations and implementing processes to minimize risk and fulfill regulatory reporting requirements in line with Canada's PCMLTFA act.- Developing and delivering staff training programs.- Analyzing and refining existing procedures and processes to improve accuracy, productivity, and accountability.- Collaborating closely with external auditors to provide accurate information and enhance internal policies.- Serving as a trusted representative for the business when interacting with high-value private and public clients and at industry events.- Serving as the main point of contact for external resources, both private and public.Overall, I played an integral role in ensuring the company's compliance with regulatory requirements while enhancing internal policies and procedures to improve efficiency and effectiveness.

Ottawa, Canada Area

In my initial role at Accu-Rate Corporation, I served as the primary point of contact for diverse customers with varying financial needs. In this capacity, I was responsible for staying abreast of currency news and fluctuations, providing prompt and precise transactions to customers, adhering to corporate business requirements, and strictly adhering to legal regulations applicable to a Money Service Business.This position provided me with a strong foundation in Money Laundering and Terrorist Financing regulations, which facilitated my transition to the compliance department at Accu-Rate.

Ottawa, Canada Area

After relocating to Canada, I began my employment at Tbooth Wireless, where I gained valuable knowledge about cell phones, cellular plans, and different companies.My primary responsibilities involved assessing customers' cellular requirements and identifying the optimal phone and plan from among five carriers. Leveraging my prior sales experience, I swiftly became a productive and engaged member of the store team.

Basingstoke, United Kingdom

After completing my Working Holiday Visa in Australia and while waiting for acceptance into the International Experience Canada programme, I worked as a Night Porter for a large hotel. This position was multifaceted, involving a range of responsibilities to enhance the customer experience and maintain hotel functionality and security.In addition to covering reception, bar, and room service duties, I conducted fire and safety inspections and prepared conference and event equipment, ensuring proper configuration for the following day's events. My adaptability and commitment to providing exceptional service allowed me to excel in this role.

Sydney, Australia

As an employee of the world's second-largest peer-to-peer car rental company, my primary responsibility was to source privately owned cars, previously on sale, and list them on our website for drivers to rent. This required me to identify popular cars in specific markets and persuade car owners of the advantages of participating in our system. My role involved a strong focus on sales and effective communication to facilitate the growth and success of the company.

Doncaster, United Kingdom

After completing my university degree, I worked as a Bar Supervisor to save money for my travels in Australia. In this traditional bar, I was responsible for training new bar staff to deliver exceptional customer service. Additionally, I managed bookings for a small yet highly sought-after restaurant, utilizing my organizational and communication skills to maximize revenue.

Oxford, United Kingdom

In this management role, I successfully designed and executed a dynamic activities program to engage 400 children, while leading and directing a team of up to 20 staff members. This included collaborating with the university to ensure we utilized their facilities effectively, and securing partnerships with travel, entertainment, and sports companies to deliver a range of engaging experiences for the children, all within budgetary constraints.

Queenstown, New Zealand

During my University placement year, I had the opportunity to work with the Luge team in a variety of roles that allowed me to develop my skills. These roles included:- Frontline customer service, where I ensured that customers could operate Luge carts safely and efficiently while also providing friendly service.- Chairlift operations, where I safely loaded and unloaded customers and communicated with all stations.- Photo sales and cash handling, where I managed sales transactions and maintained accurate records.As a senior member of staff, I was responsible for fire safety and executing chairlift evacuations. I also trained new staff and was recognized with two star awards for my performance.In addition to these responsibilities, I also had the opportunity to represent Skyline as Santa during Christmas and Captain Gravity during the Winterfest parade. I was rewarded two star awards (an internal reward scheme) during my time there.

United Kingdom

In these summer positions, I had the opportunity to work with over 100 international students aged between 10-17 who were in the UK to learn English. As a member of the leisure organising team, my role involved ensuring that the students had an enjoyable and safe free time. I organized and coordinated various leisure activities such as discos, sports, shopping trips, and city excursions, including taking personal responsibility for large groups of children during trips to London.

Oban, United Kingdom

In my role as a receptionist at the Regent Hotel, I excelled in providing exceptional customer service and collaborating with various departments to ensure the seamless operation of the hotel. My responsibilities included handling guest check-ins and check-outs, managing room reservations for group tours, establishing pricing structures, and managing financial transactions such as hotel banking, bar floats, and guest settlements.

Barrow-In-Furness, United Kingdom

During my time at NatWest, I provided exceptional customer service by addressing and resolving inquiries related to our products and services. This required me to have an in-depth understanding of our offerings to identify the best financial solutions for each customer's unique needs.By consistently meeting targets, I excelled in a variety of areas, including sales and customer service.