Patients come first. I build relationships with my patients, while also continuously improving their health through clinical goal setting and quality improvement initiatives. We make a difference in patients' lives and are developing my team to reach their full potential. I financially manage the complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.Managed the overall operations and staff of a hemodialysis facility, ensuring high-quality patient care.Lead work flow functions for a clinical staff of nurses, patient care techs, dietitians, social workers and other clinical staff, empowering teammates to follow through on best practices and processes.Oversee financial and patient care management, safety and risk compliance and facility equipment management.Beat budget by 32% year over year by increasing treatment counts and patient safety while controlling expenses.Increased Clinical Outcome score from 39% to 80% year over year since taking over the clinic.Became Labor champ in January and decreased labor hours in Region (15 clinics) from 1,100 hours over to 100 hours under budget year over year by implementing per clinic plans, creating user friendly tools and hosting a weekly call for clinics that are over budget on hours.Interview and hire staff, and proactively facilitate an environment that encourages teammate development.

• Consulting 17 7-Eleven stores to ensure the highest level of guest service, cleanliness, and sales.• Achieved over 100% growth in Digital Scan Rate from July 2020 to Present after taking over Digital SME role in market (83 stores).• Increased subgroup’s Digital Scan Rate from 14.93% to 36.22%.• Mentored low performing Field Consultants across the zone in Digital and leading an improvement from a 10.15% scan rate to a 20.42% scan rate. (Zone target is 15%). • Launched 7Now delivery service in our market and maintained a 3.8 out of 4 Green Scorecard in delivery metrics through 25 new stores.• Improved Customer Experience Visit scores from 70% to 88% in 17 stores through influence and verification.• Created multiple Pro-Formas to track progress and demonstrated how the positive impact of how scan rate is essential to business goals.• Promoted a culture of accountability for all aspects of store operations, providing advice, coaching and assistance to store management. • Recognize and address performance issues through timely assessment of KPIs.• Ensure key processes and plans are in place through weekly store visits, store evaluations and data analysis.• Recruited, hired, developed and retained top talent within the market to ensure appropriate staffing levels at all corporate stores.

• Represent Big 5 at job fairs including screening potential applicants, setting up interviews, and hiring qualified candidates• Responsible for scheduling, planning and running meetings and seminars for Assistant Managers, Manager Trainees and part time staff• Create and maintain personnel, benefits, I-9 and E-Verify records administration• Accountable for compliance with all government agencies including BATFE, Weights & Measures and the California DOJ with 100% compliance• Resolve all customer inquiries and complaints about products and policies• Establish daily, weekly, and monthly goals for all employees• Set up, promote and run Sidewalk Sales and Clearance Promotions with all the necessary city permits• Responsible for new employee set up including administering new hire paperwork and conducting benefits orientation• General office work including faxes, emails, and human resource compliance• Responsible for training staff in customer service and product promotion

• Write weekly schedule for management and part time staff• Responsible for marketing the sales advertisement weekly• Delegate tasks to part time staff• Receive weekly inventory