- Manage 6 retail locations across Southern California, responsible for 6 direct reports & 80 indirect reports along with full P&L accountability - Responsible for supply chain and inventory across retail division, ensuring efficient order flow and the avoidance of any and all constraints- Implement effective training flows and programs for new hires and develop baristas from hire to store leads. Create and utilize standard operating procedures (SOP) to ensure alignment across all shops- Supported the launch of the Whittier and San Gabriel Valley locations having ownership in hiring/training and operational execution- Implemented new base preparation procedure to increase drink output efficiency during peak hours. Directly resulted in monthly revenue for San Gabriel Valley location increasing by 29%

- Assisted management with inventory control, implementing cost reduction and best practices by ensuring minimal food waste across 15 menu items- Tested and studied various ingredient combinations to ensure customers had informative and enjoyable meals

- Led marketing campaigns to target a specific local demographic ahead of city elections. Designed and implemented flyers resulting in 10K+ impressions over the campaign- Collected data across a sample population of 5.5K residents and implemented data-driven marketing strategies that supported the election victory of Councilman Yokoyama