Paul Hwang Email & Phone Number

New York City Metropolitan Area

· Launched streamlined UX workflows and updated error messaging on Stripe’s Onboarding and Bank Account Verification products, reducing manual support volume by ~53% and negative user outcomes by ~40%.· Developed and implemented Stripe’s streamlined product risk review framework accelerating the product lifecycle for launches totaling $817B in annual payments volume; new framework expedited review timelines, ensured compliance with card network and banking requirements, and minimized financial losses on launched products.· Led the product risk review for beta launch of a new account configuration on Stripe Connect by identifying and implementing risk controls that achieved fraud monitoring parity with existing products; launch helped secure a $146M net revenue user contract.· Led internal policy development efforts to mitigate ~$20M in daily foreign exchange exposure on Stripe’s money movement products and uphold compliance with industry standards.

Greater New York City Area

• Performed pre-merger due diligence for a $13B acquisition by leading a team of two Senior Consultants to develop governance frameworks, new operating models, and integration roadmaps.

New York, New York, United States

• Conducted profit & loss analysis to optimize vendor relationships for a global payments company, resulting in a $6M business case for consolidation.• Spearheaded resiliency planning for a Big 4 US Bank, influencing strategic initiatives for 75 consumer banking products for the subsequent financial year.• Developed operating models and business requirements for three US banks in response to new Federal Reserve counterparty credit reporting requirements.

New York, New York, United States

• Scaled an offsite testing team in Bangalore, India by leading in-person trainings for 200+ analysts, performing quality control testing of the team’s output, and deriving analytical insights from team production data.• Supported program management for the Chief Compliance Officer a Fortune 100 finance company, overseeing 70 workstreams for technology implementation for Federal Reserve compliance.

Beverly Hills, Ca

• Produced Excel and PowerPoint Reports of Second Quarter Producer Credits for the management team to address weak producers and provide consulting resources to help producers regrow their practices • Assisted in implementing a new banking platform Merrill Lynch One by overlooking portfolios for errors and verifying client information to ensure the smooth transition of $300 million in client assets • Maintained continued levels of high customer satisfaction in client facing roles by performing supporting advisory business operations such as depositing checks and fulfilling wire requests for high net-worth clients

San Francisco Bay Area

• Assisted executives in kick-starting a million dollar strategy project by managing the project timeline for the research team and collaborating with colleagues on private equity research • Interacted with company executives to organizing national conference calls and delivering daily progress reports to promote the discussion of future plans regarding the million dollar strategy project • Performed descriptive analysis on raw survey data. Worked with project managers to implement two new internal marketing strategies based on data analysis

Computer Programming, Vendor/Product Certification

BUS 62: Fundamentals of Product Management

Bachelor Of Science (Bs), Business Administration And Management, General, Cum Laude

Activities and Societies: Marshall International Exchange Program - Program Student Lead (2015-2016)

Bachelor'S Degree, Business Administration And Management, General

USC Marshall School of Business - International Exchange Program (Fall 2014)