Paul Le Email & Phone Number

Coordination and Scheduling:- Coordinate surgical bookings, ensuring that schedules are maintained and conflicts are resolved promptly.- Assist in the preparation and distribution of surgery schedules to relevant departments and personnel.- Work closely with the medical staff to ensure all necessary preadmission paperwork and procedures are completed accurately.Administrative Support:- Provide comprehensive administrative assistance to the Surgical Bookings Unit and Preadmission Unit.- Manage and maintain accurate records and databases related to surgical bookings and preadmission details.- Ensure all patient information is correctly entered and updated in the system promptly.Communication:- Serve as a primary point of contact for internal and external stakeholders regarding surgical bookings and preadmission queries.- Communicate effectively with patients, healthcare professionals, and other team members to coordinate appointments and follow-ups.- Provide clear and concise information to patients regarding their surgery schedules and preadmission requirements.Leadership and Teamwork:- Maintain a team-focused approach while working autonomously to achieve departmental goals.- Foster a collaborative environment within the team to ensure a high standard of patient care and service delivery.Organisational Skills:- Utilise excellent organisational skills to manage multiple tasks efficiently and prioritise workload effectively.- Implement and follow established procedures to ensure the smooth operation of the Surgical Bookings and Preadmission Unit.Quality Assurance:- Uphold the organisation's values of integrity, care, teamwork, and excellence in all aspects of the role.- Ensure compliance with relevant policies, procedures, and regulations.- Participate in quality improvement initiatives to enhance the service provided by the department.

Melbourne, Victoria, Australia

Food And Beverage Attendant:- Serving food, made by kitchen staff, to guests and clients. Depending on the event, the food that we serve could either formal table service or Canapé styled service offering food to guests within the venue.- Serving all types of drinks to guests and clients, could be either standard drinks or supplied by clients. Standard drinks including are: • Alcoholic such as wines, beers, spirits, etc. • Soft drinks on tap • Still and sparkling water- Creating a warm, friendly and inviting mood by welcoming guests to the venue and taking their coats, cloaks or other outerwear to the cloakroom when they enter.- Providing relevant information to event attendees.- Aiding in event packing after the event. Responsiblities include: • Clearing tables of tableware, glassware and cutlery • Packing away tables and chairs to appropriate area, either neatly away for next event or to the storage room • Cleaning, sanitising and polishing cutlery and glassware for next event • Ensuring that equipments used are cleaned and sanitised for next event • Throwing away and recycling all necessary rubbishEvent setup:- Facilitating the proper organisation and cleanliness of venue.- Setting up necessary furniture, linen for tables, cutlery and dancefloor depending on the event.- Welcoming clients to the venue.- Communicating effectively between event manager, supervisor and any relevant staff such as audio and visual team.- Being assigned various tasks by the venue manager.

Melbourne, Victoria, Australia

- Responsible for assessing the quality of the performance of our call center agents who deal with our existing and potential customers.- Monitored and evaluated calls by call center agents to measure compliance and customer's experience against expectations of agents' behaviour against a scoring form.- Collaborated with team leaders regarding their agents' performance to discuss and improve agents' skills, performance and the customer's experience.- Colloborated with the call center training team to run a seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call.- Conducted one on one meetings with call center agents to listen to their own call recording and provided mentoring, coaching and feedback on their call.- Participated in customer and client listening programs to identify customer needs and expectations.

Melbourne, Victoria, Australia

- Interacted and assisted mortgage brokers regarding receiving the latest information on their loan status or other queries such as escalation requests, application progress and settlements/post-settlement requests.- Provided status of home loan applications from submission to settlement.- Built rapport and proactively resolved enquiries whilst providing a high level of service to each customer.- Verified documents regarding home loans and clients and ensured data integrity in the system by entering accurate information.- Liaised with internal departments regarding outstanding information and supporting documents required.

Melbourne, Victoria, Australia

- Assisted customers in regards to their home loans, personal loans, credit cards and transaction accounts to pro-actively assist them to find the right solution to manage their financial situations.- Interacted with customers and asked relevant questions to gain the required information with the aim of assisting the customer or referring the customer to seek further financial advice.- Dealt with difficult customers and created a greater likelihood of returning customers.

- Ensured high levels of customer satisfaction through excellent customer service- Assisted customers with all orders and ensured accurate collection of information relating to specific orders- Maintained a clean and safe workplace- Handled opening and closing shifts

Melbourne, Australia

- Provided informative product knowledge to assist customers with finding the right product(s).- Achieved and exceeded store and department sales goals and objectives via product knowledge and negotiating skills.- Conducted in-store demonstrations to engage customers.- Returned stock to the floor and restocked products as required.- Supported visual merchandising standards by setting up new displays and rotating required stock.

Melbourne, Australia

- Maintained outstanding store condition and visual merchandising standards- Assisted with sales by maintaining a fully stocked store

- Applied knowledge of coffee making, cocktail and bar skills to achieve great tasting beverages

- Executed cash and EFTPOS payments- Attended general house-keeping and cleaning duties

Bachelor'S Degree, Information Technology

Activities and Societies: - Member of the Table Tennis Club 2017-2019 - Studied a Minor in Business IT

Education record

English, Further Mathematics, Physical Education, Health & Human Development and Economics Team Captain for Soccer (2010-2012). Summer.