John Paul Tolentino Email & Phone Number

• Investigating and resolving customers complaints• Manage the booking, scheduling, and post-work quality checking between technicians (i.e. plumber, electrician, etc.) and tenants• Provide assistance concerning tenant-required repairs for various assets of the property (i.e. water, fixtures, piping, etc.)• Check the technicians’ availability in the specified area and manage bookings• Taking phone calls and doing follow-ups for tenants’ inquiries using VOIP software• Assisting the Director in her inbox Management & Ad-hoc task• Assisting Offshore team to make sure of productivity and No error handle of Jobs• Helping and Assisting on Family Business Files

• Working closely with Business Development manager – Proposal, Authorities• CRM data entry• Routine inspection Administration• Diary Management• Prepare properties for online advertising• Lease sign ups• Preparing leases and lease packs• Ad hoc administration duties• Ensuring the smooth running of the office – Team Management• Draft, review and prepare correspondence, reports, marketing documents, flyers etc• Undertake other ad-hoc duties and tasks as required• Maintenance and repairs administration• Liaising with Landlords and tenants• Arrears• Bond / Insurance Claims• Preparing Rental Department’s KPI’s – BDM’s, PM’s, IC’s & Maintenance Team• Schedules training for New task and new roles.• Processing tenant’s application• Assisting on Trust/Accounting Department• Assisting on Maintenance Jobs (SA,CO and Elec etc)

• Provide customer satisfaction by advancing customer entertainment, provides all Features,Advantage, benefits that customer can get from the service.• Uncovering customer needs through asking relevant questions to suggest and provide needsfor them to maximize their service.• Process Upgrades (Premium Channels), Internet (Broadband Sale), and Wireless and Landlinephones.• Adding, Replacing and Upgrading Cable receiver.• Assist customer for Billing Inquiry, Account Suspension, Programming Consultations, Basictroubleshooting.• Pre-retention representative assist customer who wants to cancel and trying to provide salesand save offers before connecting to retention department.• One of the Best Employees for Billing Explanation.

Region Iii - Central Luzon, Philippines

• Servicing New Activation Request, creating account profile, Set Plan Service and Add-ons,Process Payments, making sure that customer has read Service Terms and Condition andphone activation.• Handles all care and billing concern and making sure that customer will be well informing toavoid call backs (First Call Resolution)• Process all refunds, credits, and adjustments for any billing discrepancy.• Displaying Voice (Exceptional Customer Service) by making sure that customer will beengage from all the things that we are doing on the account and extra miles to providecustomer satisfaction.• Account documentation on all customer account that happen throughout the call to displaytransparency and notes for the next representative who will handle the next call.• Process phone number change, Mobile phone change, Plan rate Change, Phone numberport, account suspension, account reactivation and account cancellation.• Always on Site’s / Cluster’s Top Performer for Customer service, Technical Support.• Provide Customer and Technical service by making sure that all basic troubleshooting forphones text, calls, email, web issues.• Deals with phone unlock, phone relocation and phone Insurance Related Issue.• Creates Ticket and Escalations for any Network Related Issue which cannot be fix by basictroubleshooting.• Calling customer back for resolution after the provided timeframe for the Ticket created• Subject Matter Expert

Bachelor'S Degree, Mathematics Teacher Education

Bachelor Of Science In Accountancy, Business And Accountancy