Associate Director, Web Team, Nus Computer Centre
2 Engineering Drive 4, Singapore 117584
Responsibilities:• Lead and manage the team responsible for the daily operation, maintenance & support for enterprise-level services to serve the campus of more than 9,000 staff & 37,000 students• Establish & enforce deployment guidelines, processes & procedures for .NET Application Platform• Vendor management for outsourced IT operations• Procurement of web development IT services for university • Provide advice, guidance & consultant services regarding business processes, IT project management, procurement of IT services, web technologies, EDMS, WCM, SEO and .NET technologyAchievements:• NUS Staff Portal (Jan 2009 - Feb 2011)o Redevelopment of staff portal to streamline & centralize business information & processes for organizational efficiency & productivityo Project management & stakeholder engagement o Established access control policies, design guidelines & content management processes for portal that serves over 9,000 professional, administrative, faculty and research staffo Implemented Google Search Appliance with "search over browsing" strategy • NUS Student Portal (Jan 2009 - Nov 2010)o Development of student portal with user-centric information architectureo Project management & stakeholder engagement o Established portal governance, design guidelines & content management processes for portal that serves over 37,000 students• ECM Services (Oct 2002 - Nov 2011)o Proactive user engagement & comprehensive technical support Documentum ECM & Interwoven WCMo Enhanced, patched & upgraded systems to include DAM, archival storage, HA and DR capabilities• Procurement & Vendor Mgmt (Aug 2010 - Feb 2011)o Planned, conducted & administered procurement of IT services for university• Outstanding Quality Awards (2009)o For implementation of WCMS with projected cost savings of $340,000• Idea Generation & Innovation Project (Jun 2006 - Dec 2009)o Led a team using social ethnographic methodology to solicit students' ideas for the university