Paul Lucas Email & Phone Number

Raleigh, North Carolina, United States

• Service Technician - Five years experience troubleshooting hardware and software issues on office equipment products, including Ricoh, Savin, Kyocera, HP, Sharp, Panasonic, Lexmark and Cannon branded office equipment. Responsible for diagnosing network failures and providing solutions for uninterrupted office efficiency.• Business Solutions Analyst - Assemble statistics through remote monitoring systems (SDS, MPS, Service Now, and PaperCut) for business solutions to optimize workflow, reduce waste, and improve data accuracy. Statistics would include sight map, available office devices, average usage, supply levels, network information, department billing, customer task requirements, and optional solutions.• Service Technician - Five years experience troubleshooting hardware and software issues on office equipment products, including Ricoh, Savin, Kyocera, HP, Sharp, Panasonic, Lexmark and Cannon branded office equipment. Responsible for diagnosing network failures and providing solutions for uninterrupted office efficiency. • Business Solutions Analyst - Assemble statistics through remote monitoring systems (SDS, MPS, Service Now, and PaperCut) for business solutions to optimize workflow, reduce waste, and improve data accuracy. Statistics would include sight map, available office devices, average usage, supply levels, network information, department billing, customer task requirements, and optional solutions.

1011 Arlington Boulevard, Arlington, Va 22209

• Over two years of experience constructing advanced machinery, troubleshooting technical errors, and implementing software solutions for high-security government agencies. Two years practical training for hardware and electronics. Over a year training in networking troubleshooting and software implementation. • Prestige Certified on Ricoh, Savin, Kyocera, HP, Sharp, Panasonic, Lexmark and Cannon branded office equipment. • A member of a diverse team, tasked to manage technical service contracts for non-profit organizations, privately-owned businesses, congressional offices, federal programs, and military bases, including JCS, DODIG, OPM, FRB, NIST, NIH, DOS, DOJ, and more.

90 K Street, Ne Washington Dc

• Business Analyst for the Department of Veteran Affairs, contracted through Loch Harbour for a seasonal trial project, designed to alter the Veteran-Owned Small Business authorization process.• Assessed Veteran-Owned Small Business profiles and prepared research documents for Veteran-Owned Small Business assessment. • Constructed multiple Work Instructions, Standard Operating Procedures, timesheet spreadsheets, and other administrative documents for federal use.

Bachelor’S Degree, Pre-Law Studies, 3.76

Activities and Societies: Tau Sigma Honors Society, Dean's List 2013-2015, Certificate of Completion for Liberty's Conversational Japanese.

Associate’S Degree, Liberal Arts, 4.0

Activities and Societies: Member of Phi Theta Kappa Honors Society, Alpha Zeta Rho, Presidential Scholar Award from 2012-2013, Dean's List.