Currently working with Dublin Airport Authority Technology Architecture team to help transform their business processes through delivery of best in class technology enablers and capability.

Delivering increased customer business value from existing and new technology assets through the provision of consulting, delivery and solutioning expertise.

Delivery and management of systems and strategy for Care and Contact Centre capability. Alignment with VF Group focus on Digital First incorporating solutions across Contact Centre platforms and digital touchpoints: - Customer Interaction Routing - IVR - IP telephony solutions for off shore and out sourced contact centres - Interaction Recording, Analytics and Quality - System Access solutions for Remote teams - Enablement of desktop environment for multiple customer… Show more Delivery and management of systems and strategy for Care and Contact Centre capability. Alignment with VF Group focus on Digital First incorporating solutions across Contact Centre platforms and digital touchpoints: - Customer Interaction Routing - IVR - IP telephony solutions for off shore and out sourced contact centres - Interaction Recording, Analytics and Quality - System Access solutions for Remote teams - Enablement of desktop environment for multiple customer facing channels - Self care solutions Show less

Delivery of Contact Centre solutions to support successful outsourcing and off-shoring programme and optimise capability for ongoing operational efficiency.• Ran RFP for delivery of €4m IT programme to replace entire Contact Centre IT Platform with IP based telephony solution which enabled new care service model and also delivered 20% year on year support & maintenance savings.• Designed and managed delivery of voice and application connectivity across multiple sites including both… Show more Delivery of Contact Centre solutions to support successful outsourcing and off-shoring programme and optimise capability for ongoing operational efficiency.• Ran RFP for delivery of €4m IT programme to replace entire Contact Centre IT Platform with IP based telephony solution which enabled new care service model and also delivered 20% year on year support & maintenance savings.• Designed and managed delivery of voice and application connectivity across multiple sites including both Vodafone off-shore shared services sites and 3rd party partner sites.• Managed programme that delivered selected Genesys IP based Contact Centre and Nice Work-force Optimisation and Voice Analytics solutions. Show less

Overall responsibility for IT Demand strategy, processes and governance ensuring that the IT pipeline was aligned with the short and long term business strategy.• Delivered IT roadmap which outlined a view of the system and architectural future to maximise synergies with overall Business.• Chaired the Change Delivery Board which governed overall spend of Vodafone Capital investment (€50m annual IT Capex spend)• Managed Application Development & Maintenance (AD&M) process with… Show more Overall responsibility for IT Demand strategy, processes and governance ensuring that the IT pipeline was aligned with the short and long term business strategy.• Delivered IT roadmap which outlined a view of the system and architectural future to maximise synergies with overall Business.• Chaired the Change Delivery Board which governed overall spend of Vodafone Capital investment (€50m annual IT Capex spend)• Managed Application Development & Maintenance (AD&M) process with IBM to ensure alignment with IT Demand pipeline. Show less

Responsibility for technical management of large scale software releases by application development vendors into Vodafone IT systems. • Delivered and integrated key IT programmes including launch of Vodafone at Home and integration of Vodafone IT systems with new Fixed provisioning and billing solution, migration and consolidation of billing mediation system, launch of first MVNO on Vodafone network and delivery of multiple largescale software releases.

Responsible for leading a technical team as part of the Vodafone Group Future Products Unit. • Provided technical vision, leadership and direction for the Vodafone Ireland Innovation Centre of Excellence.• Delivered product evolution and trial of new concepts and propositions to help inform and populate the Vodafone Group 3 year product roadmap.