Paul M Lucero Email & Phone Number

San Francisco, Ca, Us

San Francisco Bay Area

In my current role at SusieCakes Bakeries, I lead the Northern California region, overseeing 7 bakeries and 1 commissary, achieving top company volume. Additionally, I cultivate strong relationships with clients, partners, and vendors to drive business growth.Collaborating with executive team members and department heads, I devise and execute business strategies that have resulted in a 25% team expansion to support commissary growth. I ensure flawless bakery operations aligned with the… Show more In my current role at SusieCakes Bakeries, I lead the Northern California region, overseeing 7 bakeries and 1 commissary, achieving top company volume. Additionally, I cultivate strong relationships with clients, partners, and vendors to drive business growth.Collaborating with executive team members and department heads, I devise and execute business strategies that have resulted in a 25% team expansion to support commissary growth. I ensure flawless bakery operations aligned with the Annual Operating Plan, driving robust regional sales and exceptional product delivery.I establish genuine guest connections and uphold world-class hospitality standards, fostering teamwork during comprehensive bakery visits. I achieve 100% compliance with operational checklists and audits, prioritizing quality, prompt service, and adherence to company standards.I develop quarterly staffing plans, recruit and retain top talent, promote team member development, and implement long-range succession plans. I manage full P&L responsibility for the region, driving sales growth, optimizing costs, and contributing to budget planning and performance reviews.I maintain safety standards, cleanliness, and equipment functionality, ensuring compliance with health department regulations and company standards. I implement internal development initiatives, promote team members, and foster collaboration to leverage market strengths. Additionally, I partner with the COO to develop new staffing roles, propose vendors for pest control and HVAC services, and conduct training sessions for Market Leaders. Show less

San Francisco Bay Area

In this former leadership role, I led the top-performing market for the company headquartered in San Francisco, overseeing two high-volume stores in the CEO’s home market in Colorado. I successfully navigated ten stores across California, Idaho, Utah, Colorado, and New Mexico through bankruptcy and acquisition, focusing on team building and profitability to enhance company value. Collaborating closely with the corporate office, I supported company initiatives such as early floor sets, pilot… Show more In this former leadership role, I led the top-performing market for the company headquartered in San Francisco, overseeing two high-volume stores in the CEO’s home market in Colorado. I successfully navigated ten stores across California, Idaho, Utah, Colorado, and New Mexico through bankruptcy and acquisition, focusing on team building and profitability to enhance company value. Collaborating closely with the corporate office, I supported company initiatives such as early floor sets, pilot programs, and investor visits, while emphasizing talent acquisition and development critical for business growth. Within six months, I elevated district performance from the lowest to the fourth in the company by implementing strategies centered on team building, conversion rates, dollars per transaction, payroll management, and innovative merchandising solutions. Show less

San Francisco Bay Area

San Francisco Bay Area

I managed store environments, new store openings, and communications across 667 Sephora locations. I collaborated cross-functionally with JCPenney corporate headquarters on new store capital requests and closures. Additionally, I developed distribution plans for fixtures and collateral, supporting educational training curriculum for new store setups.I oversaw overall capital and retrofit budgets, implementing strategies to map out store support plans and negotiate vendor quotes for… Show more I managed store environments, new store openings, and communications across 667 Sephora locations. I collaborated cross-functionally with JCPenney corporate headquarters on new store capital requests and closures. Additionally, I developed distribution plans for fixtures and collateral, supporting educational training curriculum for new store setups.I oversaw overall capital and retrofit budgets, implementing strategies to map out store support plans and negotiate vendor quotes for capital requests submitted to JCPenney. Furthermore, I partnered with the executive team to maximize space optimization, developing strategies for top, middle, and bottom door sales to enhance profitability while optimizing payroll and reducing workload. Show less

I managed and maximized business strategies for a district comprising nine stores across Dallas, San Antonio, and Oklahoma. I was accountable for recruiting and developing management and store teams, ensuring maximum profitability and compliance with Sephora’s objectives and policies, and enhancing the customer experience.I ensured stores maintained and followed standard operational procedures, loss prevention policies, and human resource guidelines. Additionally, I partnered with Human… Show more I managed and maximized business strategies for a district comprising nine stores across Dallas, San Antonio, and Oklahoma. I was accountable for recruiting and developing management and store teams, ensuring maximum profitability and compliance with Sephora’s objectives and policies, and enhancing the customer experience.I ensured stores maintained and followed standard operational procedures, loss prevention policies, and human resource guidelines. Additionally, I partnered with Human Resources to conduct climate surveys and address employee relations issues. I supported and collaborated with the District Education Manager to create cohesive education strategies aligned with company objectives and tailored to individual store needs. Furthermore, I internally promoted 24 employees to support in-store artistry development, client-facing classes, and services. Show less

San Francisco Bay Area

I managed the customer experience, people development, merchandising, and operational functions of the store. I recruited, interviewed, and hired staff members, building a bench of employees with advanced expertise in each area.I grew the business by analyzing sales trends, maintaining optimum staffing levels for exceptional customer experience, and leveraging the customer loyalty program, services, and events.Additionally, I supervised and developed ten specialists (assistant… Show more I managed the customer experience, people development, merchandising, and operational functions of the store. I recruited, interviewed, and hired staff members, building a bench of employees with advanced expertise in each area.I grew the business by analyzing sales trends, maintaining optimum staffing levels for exceptional customer experience, and leveraging the customer loyalty program, services, and events.Additionally, I supervised and developed ten specialists (assistant managers) and leads (key holders) to cultivate leadership skills and enhance business acumen. Show less

I managed a team of 85 employees dedicated to delivering exceptional customer experiences at an Apple Store. I developed and implemented systems and processes for opening and closing procedures, coaching and development documentation, and floor leadership expectations.I led initiatives aimed at cultivating a culture of excellence and continuous improvement within sales floor operations. Additionally, I ensured alignment with Apple’s high standards of service and innovation.

I led and managed multiple Starbucks store locations, ensuring operational excellence, customer satisfaction, and brand consistency across the district. I provided comprehensive training and mentorship to new managers, equipping them with the skills and knowledge needed to uphold Starbucks’ standards and values.Additionally, I implemented strategies to enhance brand awareness and customer engagement, driving sales and profitability within the district.

San Jose, Ca

I managed multiple Build-A-Bear Workshop store locations, overseeing daily operations, customer service, and staff management. I provided training and development for new managers across the district, ensuring consistent adherence to company standards and values.Additionally, I implemented operational strategies to optimize store performance, focusing on inventory management, sales initiatives, and employee training programs. I collaborated closely with regional and corporate teams to… Show more I managed multiple Build-A-Bear Workshop store locations, overseeing daily operations, customer service, and staff management. I provided training and development for new managers across the district, ensuring consistent adherence to company standards and values.Additionally, I implemented operational strategies to optimize store performance, focusing on inventory management, sales initiatives, and employee training programs. I collaborated closely with regional and corporate teams to execute company-wide initiatives and maintain brand consistency across all locations. Show less