Professional Services Manager - Oceania region. Leading the Technical and Professional Services teams in SATO NZ and SATO Australia delivering mobility, print, and custom software solutions.

IT Project Management of D365 CRM implementations and migrations for NFP's, Health, and Sports organisations.

Responsible for IT strategy, delivery of regional and global IT initiatives, management of multi-discipline infrastructure, development, integration, and business intelligence teams. Lead a team of 18 IT professionals supporting 650 staff nationally, improving service delivery, and reducing IT operating costs in excess of $1M annually.

Implementation of business plans, product roadmaps, digital and marketing strategies. Delivery of SaaS CRM/Student Management System platform to the Early Childhood Education sector.

Strategic planning, IT management, systems design and integration for Evolve Education Group. Improved centre operations and business performance through implementation of digital strategies to advance service delivery and shareholder investment. Reduced IT costs by over 40% annually. Implemented centralised enrolment team and new CRM platform. Improved operating performance visibility by launching Power BI and Power App initiatives for dynamic reporting of business-critical data.

Managed IT, Marketing, Business Support, and Location Development teams. Vendor management of external software development agency focussing on enhancing the PORSE student management system, functionality, and profitability. Created centralised CRM and IT support teams and transitioned IT support from external support agency to internal IT support team. Rationalised staff and locations throughout NZ while improving service delivery and functionality of core software. Improved sales conversion and delivery of services to educators and families through the creation of digital portals and marketing campaigns with enhanced reporting and ROI metrics. Improved IT service delivery and reduced operating expenditure for IT, Marketing, Business Support and Location development teams in excess of $1M annually.

Systems design, systems integration and implementation, support for multiple businesses across a variety of industry sectors.

Strategic planning, management of software development, Disaster Recovery and Business Continuity Planning. Implemented best practise IT procedures and business continuity plans. Recruited software development team, migrated agency services improving service delivery, and reducing development costs by $400K p.a. Implemented group vendor services to assist Hyundai NZ dealerships with reduction of administrative tasks and costs.

Strategic planning, systems integration, management of support teams, Disaster Recovery and Business Continuity Planning. Initiated group buying and saving initiatives across multiple brands. Accountable for management of IT strategy, infrastructure, support, and delivery of services for Avis Budget Group supporting 650 staff across 80 locations. Completed consolidation of Avis and Budget IT infrastructure and services. Created internal IT support helpdesk and supporting systems. Implemented full virtual server environment, full failover disaster recovery including systems, telephony systems, and WAN. Migrated all legacy equipment and established a new Standard Operating Environment.