Paul Mcgraw Email & Phone Number

Kansas City, Mo, Us

Sarasota, Florida, United States

Leawood, Ks

• Owned and managed over 1,000 accounts.• Core client-facing team member for implementation and training on various types of integrations for several LMS types across owned accounts.• Ensured the programs were implemented in ways that were aligned to the client mission, and trained related teams on our products and our messaging• Collaborated with Accounting, Marketing and Product team to maximize B2B relationships.• Collaborated with analytics department to determine root causes of revenue decline and/or client dissatisfaction, accelerating sales revenue up to 17% YoY. • Drove client strategy to ensure clients meet their own goals and objectives.• Planned and Facilitated Corporate-level meetings onsite and via distance with large-scale, national clients including C-Suites.• Owned full breath of customized client training for both new clients current for newly purchased products, software and services based on client needs.• Built strong network with owned accounts to ensure clients return for continued business needs.• Created client-facing presentation slides for all activity types.• Oversaw and managed client documentation• Designed, refined, and led internal trainings on NHA’s proprietary SaaS and product line. • Oversaw analysis of robust data using Tableau and other reporting tools, field observations to inform learning and development strategies.

Lenexa, Ks

• Gained leads through networking and organic conversations with market leads. • Managed over 750 accounts, keeping accounts 100% satisfied with services.• Represented organization with C-suite individuals, maintaining trust and leading to renewal in revenue stream.• Lead Account Manager within months of hire.• Trained and managed talent across the technical spectrum to maximize employment opportunities• Onboarded new contract hires, managed documentation and helped acclimate new hires.• Quickly learned “tech speak” with the added ability to speak to various technology stacks.

Lenexa, Ks

• Managed up to 1,000 accounts every year• Attained and maintained highest client retention in company with increase of over 12% over retention goals.• Networked with onsite campus personnel and campus counterparts (both finance and enrollment) in order to maximize client experience leading to increase in graduation rates for 3rd largest ground campus in the country.• Participant in Leadership Summit, Dallas Texas• Trainer and mentor to all new account managers from 2011-2015.• Led internal team meetings and orientations/prep classes for new accounts.• Earned Account Manager of the Year Award in 2009 • Selected for the Leadership Development Program in 2009 (completed). • Promotion to Senior Account Manager within 2 years of hire• Selected for Campus Commencement Initiative as participant in 2010 and 2013 for largest onsite campus in Midwest region.