Assist Sales Groups in both residential and commercial markets to achieve sales targets. Work with internal teams to develop solutions to satisfy prospective customer needs with the evolving needs of both physical and electronic security physical and electronic systems and services within the security and Smart-Home/Business landscape. Cultivate the relationship with direct customers and partners to ensure business is grown and retained. Contribute to growing market share. Build a strong sales pipeline. Sell a range of services that include Security Solutions and Facilities Management. Develop a good understanding of the customer needs, products and vertical market

Collaborating with existing and developing new Clients for both Commercial and Residential applications for Physical Security requirements such as Armed Mobile Patrol Solutions, Static Security Officer posts, Special Events, Temporary Security Officers, Fire Watches. Creating Physical Security programs along with quotes and location maps/drawings to meet industry specific security plans as requested.Planning and implementing comprehensive security strategies, either new and/or alongside existing Security Staff to enhance physical security results with proactive deterrence and reporting mechanisms to client and/or required Law Enforcement.Controlling the security operations budget, monitoring expenses, and documenting processes. Implementation of Software solutions both outward and for internal use for Security Officers, scheduling, Instructions, Time Clock, knowledge base and Payroll.Supervising, assisting in recruiting, and training security personnel. both Level II and Level IIIGathering security intelligence and implementing preventative measures that work as an active deterrence to reduce security issues onsite.Developing shift/post work schedules, allocating tasks, and monitoring personnel performance.Coordinating responses to emergencies and alarms, as well as compiling incident reports.Keeping abreast of new technologies and advancements in security services.Ensuring compliance with company policies and security industry regulations.

Oversee day-to-day operations of the security business including: sales and service, management of personnel, business development, and manage relationships with monitoring companies, vendors, and manufacturers, Responsible for the development of department and employee objectives. Responsible for overseeing daily activities of all security system sales and personnel. Identifying and qualifying and closing new business. Introduce solutions to new markets. Work with field offices to help drive business in the local marketplace.

Working to maximize revenue within new accounts by identifying, qualifying and closing new business. Developing long-term relationships with potential clients. Developing a pipeline of new opportunities within the marketplace, using a variety of techniques including cold calling, networking, social media, existing contacts, and developing business partner relationships. Solutions Development: Understanding customer business processes, technology needs, and business issues, and developing a client solution to meet those needs.

Management of the product portfolio and development process from the concept phase to the post-launch analysis phase.Research the market in which the product will be sold to find product trends and try to gain a competitive edge on other designs. Designs, develops, and improves new or existing products and directs building and testing.Involvement in new product concept brainstorming meetings.Primary liaison with overseas vendors for Product Development from artwork to product specifications and sample approval.Ensure the accuracy of product and packaging samples.Works with Engineering & Quality Compliance/Assurance department regarding design & compliance.

Served as a technical representative across the Sales/Support/Engineering and Quality Assurance communities and direct interaction with clients/end-users.Offering technical/sales support across best practices in providing definition and positioning.Suggesting alternative technical solutions to meet client requirements more efficiently and/or with greater re-usability, and/or longer life.Manages multiple technical and non technical teams within budget and project schedule.Track and identify new opportunities to improve our methodology and training offerings.Assists in strategic sales efforts both in the residential and commercial market from a technical perspective.Consistently delivers a high-quality level of service to our client base.Champions change and effectively manage the implementation of new ideas.Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.Provides technical direction for the development, design, and systems integration from the definition phase through to implementation.

Technical Support/Customer Services ManagerImplemented a support system to capture all service related communications.Wrote and published application notes for system integration.Provided a wide range of system/design advice and support.Implemented fail-safe coverage and support applications.Configured a wide selection of universal remote control devices.Provided technical troubleshooting of PC based software, networking and system faultfinding.Assisted clients’ on site with advanced programming and provide solutions to interaction with third party platforms using multiple communication protocols.Assisted in AutoCAD layout and design.

Provided project management and departmental organization to the installation and service teams.Designed and installed CCTV, ACCESS CONTROL, and FIRE, SECURITY systems that were supervised by either company security officers and/or the consumer.Created overt/covert systems for surveillance of external/internal assignments.Configured remote/local monitoring systems for residential and commercial applications.Provided a dedicated and a professional support coverage package to all systems installed and maintained.

Provided project management and departmental organization to the installation and service teams.Designed and installed CCTV, ACCESS CONTROL, and FIRE, SECURITY systems that were supervised by either company security officers and/or the consumer.Created overt/covert systems for surveillance of external/internal assignments.Configured remote/local monitoring systems for residential and commercial applications.Provided a dedicated and a professional support coverage package to All systems installed and maintained.

Installation and maintenance of CCTV, ACCESS CONTROL, FIRE and SECURITY systems.Provided out of hours service to emergency police and public response activations.Provided additional support to end-users post installation.Assisted in system design and system expansion during installation.Provided a dedicated service to our client base

Installation and maintenance of CCTV, ACCESS CONTROL, FIRE and SECURITY systems.Provided out of hours service to emergency police and public response activations.Assisted in system design and system expansion during installation.Provided a dedicated service to our client base.

Acquired electrical layout and code practices for electrical systems in residential and commercial applications.Assisted in the installation of lighting and power distribution.Installed single and 3 phase high voltage control equipment for water and waste systems.Provided on-call emergency service to Council controlled housing projects requiring electrical additions and faultfinding.