Paul Meyer Email & Phone Number

• Partnered with inhouse teams from various major corporations to provide hands-on accessibility testing support and user feedback to help them prepare for rollout of public-facing videos and website content
• Provided both strategic and tactical product improvement recommendations to ensure a more inclusive experience for accessibility-centric audiences, resulting in a more effective final product for client userbase

Over the span of my career, approximately 16 year career dedicated to Equity and Inclusion, I've gained deep expertise in partnering with HR, TA teams and senior management to create inclusive workplaces. My background in HR and TA combined with my commitment to inclusion and lived experience as a Deaf/disabled person positions me uniquely as an unique.

St Louis, Missouri, United States

• Developed effective solutions for assisting employees with inquiries related to benefits, time sheets and other general HR questions via internal HelpHub and ServiceNow, improving employee satisfaction rates by 15%
• Consistently achieved SLA targets for email response turnaround time and closure of employee inquiry cases
• Provided HR support for cases related to LOA, ADA and background checks to ensure compliance and promote employee well-being
• Managed processing of new hire I-9 forms using E-Verify while maintaining accurate employee data records in Workday HRIS (e.g., employee contact info., terminations, hire dates, etc.)
• Collaborated with HRBPs and Employer Relations team to resolve complex case management related to background check results while triaging employee feedback to enhance team cohesion and productivity
• Developed company-wide Standard Operating Procedures for managers to utilize when resolving common HR-related inquiries, resulting in a 60% reduction in back-and-forth email correspondence

St Louis, Missouri, United States

• Supported a team of 18 Recruiters in the creation and processing of candidate offer letters (941 in total)
• Trained new Recruiters on process workflow and effective caseload management for the TA manager
• Processed over 1,000 background checks on prospective hires to ensure compliance with company policies
• Facilitated effective communication channels and resolved roadblocks between hiring managers, recruiters and HRBPs, ensuring the required turnaround time for a successful onboarding process was achieved
• Served as a DEI representative among employees, conducting inclusive hiring and onboarding training sessions for TA team

Greater St. Louis Area

• Managed a $2M pet food account, ensuring optimal performance and client satisfaction
• Coordinated successful end-to-end supply chain of pet food inventory schedules among factories, carriers and warehouses, improving efficiency by 10% as compared to previous account manager
• Processed account receivables while effectively reducing account-related disputes and enhancing cash flow
• Improved truck load productivity by 10% and on-time pet food delivery by 15% as compared to the previous account manager
• Reestablished and improved ERG program (Purina Ability Advocates), resulting in broader program awareness which led to a 40% increase in the employee participation rate; served as voice-of-the-employee for group.
• Worked as an HR/TA liaison helping to resolve accessibility issues, amend workplace conflicts in the workplace and attend job fairs to help expand talent base

Greater St. Louis Area

• Utilized 3 software systems to maintain real-time data for all customer contract agreements, coverages and claims while ensuring data accuracy and accessibility
• Developed innovative and efficient process improvement solutions for inputting contracts into the system, reducing contract completion turnaround time by 35%
• Managed call center and contact center travel websites to successfully resolve customer issues and improve customer satisfaction by 60%
• Created ERG program (True Ability), providing training for HR, TA, management and employees; resolved employee requests in collaboration with HR
• Worked as an HR/TA liaison helping to resolve accessibility issues, attend job fairs to help expand talent base

Greater St. Louis Area

• Site Manager for web-based management system for use as productivity software
• Created and maintained weekly, monthly, and yearly data report resulting in 35% increase in staff productivity
• Provided software training to employees resulting in efficient use of system which increased accuracy of reports by 50%
• Diagnosed and tested issues, layout, and field of the system for staff when needed
• Helped write grant proposals with Senior Management

Greater St. Louis Area

• Gathered and processed data for daily input into the database
• Promoted ongoing data integrity by ensuring that the mainframe information was downloaded properly
• Designed and implemented procedures to improve data access between departments increasing organizational efficiency for database transactions by 40%

Dallas/Fort Worth Area

• Verified that incoming Mutual Funds, ETF and other securities met SEC guidelines before payments were made or transferred to clients per their request.
• Communicated with clients daily regarding transfers or paperwork differences. Trained other employees on workflow and data management to increase turnaround time by 50 %
• Supervised the department during extended absences by senior management.
• Worked in the Vault as the coordinator helping record property transactions worth $100M between departments reducing errors by 30%
• Helped organized and supervised transfer of hard records from New York to Dallas for record keeping and organized and ran reports for senior management
• Worked closely with DEI Team to improve Diversity and Inclusion Initiatives in the workplace to promote accessibility, awareness and accommodations

Dallas/Fort Worth Area

• Responsible for onboarding and employment background checks on prospective clients, verifying I-9
• Created database for HR department to use in tracking prospective employees for the company
• Trained new employees on workflow, communicated and resolved issues with clients/companies on job applications and issues in the workplace
• Recruited prospective employees at job fairs for managed healthcare recruiting company
• Assisted the Manager on a daily basis and ran the department in her absence