Paul Flynn Email & Phone Number

Bellevue, Washington, United States

Creating transformational initiatives, programs and strategies around key technology, process, revenue and savings opportunities that impact the bottom line, while enabling excellent customer experiences. - Creating and implementing Frontline incentive strategies to drive enablement and adoption of Digital platforms by 25M customers. Developing Digital Adoption Dashboard to track progress and outcomes for digitally enabled customers as T-Mobile moves towards Digital-first- Focusing on enterprise-wide collaboration: identify and solve problems, and remove cross-organizational barriers with Digital, Engineering and Consumer teams- Collaborating in cross-functional groups for Care Call Reduction (cost savings) and P360 Attach programs (revenue-driving)

Bellevue, Washington, United States

Continuing my work as a Management Consultant, but now as an FTE, provide financial and vendor strategy for T-Mobile's Frontline Engineering group. Responsible for overall financial operations within the group against $90M Opex budget, driving annual budget planning, monthly close cycles, setting best practices for the group. Work with Directors and executives to present options and strategies in the face of financial challenges and surprises, to achieve budget targets. Researching, negotiating and collecting $12M+ from vendors on contract obligations.Edit

Greater Seattle Area

Providing management consulting around budgeting and financial operations for a $300M IT software development organization within T-Mobile. I focus on building robust financial practices that drive increased efficiencies and positive results, while supporting long-term strategies for the organization. I drive normal monthly reporting review cycles as well as annual budget processes, respond to audit requests and ensure SOX compliance on project delivery. (Strong-Bridge was acquired by HCL America in 2019).

Kirkland, Wa

My role covers multiple areas, but all are designed to drive forward and execute on the business strategy and grow Modality Systems. I rebuilt the finance processes and disciplines, and drive weekly reviews and monthly reporting, monitor costs and profitability, and work with the finance team on annual budgeting.The “Operations” aspects of my role required the establishment of robust, simple, and solid business practices with legal (contract review and negotiation), HR (personnel hiring and termination), and management and resolution of day-to-day sundry issues. My role also encompasses service delivery: restructuring the PMO, talent acquisition, professional services resource management and coaching of various personnel. Additionally, I also guided the development of some practices and disciplines for Modality’s Managed Services practice, as a proper line-of-business. While not interfering the Practice's internal operations, I helped establish key performance metrics by which we could measure, predict, and improve its performance.

Providing business and technical consulting to Microsoft World-Wide Field Operations in the development of a broad, strategic suite of metrics and KPIs to help drive and reflect progress to Microsoft's new operating structure.As Microsoft moves towards its "Cloud-First, Mobile-First" vision, it is imperative to measure progress along the way, and identify gaps where further acceleration is needed. This role is key to building and driving the creation of these enterprise operating mechanisms.• Interact with countless business groups across Microsoft enterprise to define key metrics• Drive and plan monthly rhythm for production of hundreds of key transformational indicators• Develop processes, tools and overall framework to track ongoing demand for metrics, and changing business needs• Worked closely with development team to produce new BI tools

Redmond, Wa

Business owner/partner. Created and monitored all operations and professional services delivery processes for this technology consulting firm focused on Microsoft SharePoint and Office custom solutions. Sold full partnership in Nov. 2013.Operations Leadership • Always focused on driving profitability at both LOB and company-wide level. • Priced and negotiated scores of service delivery contracts • Worked with senior leadership to provide strategic planning and guidance for revenue growth, pricing, market positioning and internal processes. • Managed direct reports (PM, QA, HR, IT and administrative). • Elevated and standardized company practices to increase the level of professionalism, resulting in improved reputation. • Collaborated with Sales and wrote/reviewed hundreds of Statements of Work (SOWs)• Created dashboard and standardized metrics and KPIs to dive company by using forward-looking indicators• Performed detailed profitability analysis and created business forecasts to identify revenue opportunities.Project Management / Professional Services• Created PMO & project delivery processes based on Agile methodologies, leading to measurable results, consistent delivery, better predictability and higher satisfaction.• Standardized resource costing, project estimating, controls and reporting, overseeing 500+ projects.• Successfully delivered scores of consulting projects including SharePoint, custom .NET applications, and business intelligence solutions. • Performed "turn-around" on software development team, moving from net-revenue-loss to consistent profitability

Fort Worth, Texas

Coordinated and managed the delivery of multiple concurrent projects for the mail-order pharmacy division of WellPoint, maintaining SOX and HIPAA compliance with robust change management. • Supported Anthem/Wellpoint merger by driving integration of order-processing pharmacy systems; this was a key component to deliver savings promised to investors. • Created, controlled project plans and schedules, with requirements, risk and scope management, with focus on regulatory compliance. • Coordinated and executed quality management for point-releases for the primary Order Entry/Fulfillment business application. • Managed implementation of a geographically-diverse database replication system, providing ability for business to move to full 24x7 production. • Selected and hired team contractors; managed virtual teams across diverse geographical locations. • Drove effort to improve quality assurance for all releases, coordinated testing with business owners and IT, resulting in better releases with fewer defects and higher client satisfaction. • Consulted regularly with business leadership to assure delivery of products and projects that were consistent with business strategies and operations.

Irving, Texas

Project Manager (contractor) to Verizon. Managed delivery of multiple concurrent projects with teams of up to 40 people, building Call-Center applications. • Implemented cross-platform applications. • Provided technical guidance, architectural overview and resolution of issues for team. • Established Quality Assurance guidelines, procedures and testing protocols. • Tracked and managed budgets ranging from $800,000 to $4+ million • Aggressively pursued and resolved critical issues in a fast-paced, high-pressure IT development environment. • Deployed Natural Returns and Wireless OneBill/iConsole projects simultaneously; managed complete life-cycle of Retail iConsole Pilot project (which subsequently won the coveted 'Verizon Excellence Award'). • Managed entire project life-cycles, including hardware and resource procurement, software application development, system and user-acceptance testing, security reviews and production deployment.

Dallas/Fort Worth Area

Contractor via Decision Consultants Inc.Analyzed and validated the blockbuster.com architecture supporting the OnLine Reservation service. • Analyzed business and pilot-market data to create models to predict user activity and system performance. • Created metrics and a capacity test plan to rigorously evaluate components.

Technical Lead and Project Manager (contractor) to TXU Energy Trading, the largest energy provider in Texas.Managed large team developing a transaction-based decision support system. • Supervised employees, coordinated the work effort, made staffing decisions. Created and managed the schedule to meet regulatory deadlines. • Worked with and communicated to TXU management to both develop and ensure business objectives were met by project deliverables. • Managed project scope and change; analyzed business requirements and effectively communicated design requirements to team. • Drove resolution of technical issues by overcoming obstacles, providing code reviews, troubleshooting, and providing alternatives for development team. • Ensured standards for configuration management and version control. • Led QA reviews, obtained user feedback and directed testing.

Dallas, Texas

Provided senior technical leadership and guidance in architecture and execution of numerous projects including security, messaging, authentication, etc. Provided guidance and leadership in implementation of these technologies. • Directed small teams building database-driven web applications, including a Document Management System, a web portal, and ERP-web integration. • Developed project plans and implementation road-maps. Created, articulated and presented technology strategies to Senior Management. • Gathered user requirements, analyzed and mapped business processes by interacting with internal business users. • Designed and directed the implementation of the Intranet architecture. • Created Intranet web sites, providing framework for corporate business units to use to contribute content. Led several iterations of redesign of the company website. • Directed the work efforts of graphic designers and coders.