Paul Minotti Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Dallas/Fort Worth Area

Hong Kong

Contributing as a subject matter expert to work with the Business units and other consultants to scope a program of work focused on future people, technology, product offering and strategic initiatives.

Key point of reference for this program of work to integrate the new Altea Reservations Desktop WEB (ARD), Altea Central System Reservations and Altea Inventory into the Cathay Pacific and Dragon Air business. This was the largest project undertaken by these airlines in 35 years. Co-supported Solution Readiness, Business Readiness, Cutover Readiness and.

Supported the migration development of 30 down line systems via the Cathay Pacific Integration Platform to Altea (Reservations, Inventory and Customer Management) utilising Web services

Supporting the development of a fully integrated customer enabled self service system across numerous product offerings. Centrepiece for NGCI (Next Generation Check-in ) Program

Successfully supported one of the biggest upgrade/expansion projects within Australia’s premium customer loyalty programs, with over 7 million members and hundreds of program partners across multiple industries (e.g. Woolworths, American Express, partner airlines etc)

A program of work to deliver Airport Self Service initiatives, including Online Check-in and Kiosk Check-in for both eligible Domestic (Australia and New Zealand) and International markets. These interface products were delivered on both the QUBE DCS Check-in system and subsequently migrated to the Amadeus Customer Management Departure Control solution.

The Corporate Dealing Revenue Improvement project for Qantas Corporate Sales was to introduce a way of reporting Qantas Business Travel corporate revenue via PRISMThe Proviso Analysis System project objective is to maximise passenger revenue through creating and filing effective provisos.

The Loyalty Project 2005 was a joint development between Qantas and Oracle to develop a Loyalty product to cater for Qantas’ Frequent Flyer requirements and to replace the current “legacy” application. This project formed a part of the Qantas CRM Programme of work, which included Australia and International Sales, Campaign Management and Loyalty.

The Service Fee Project was part of Sustainable Futures Program.This required integration with Reservations System using Amadeus Service Fee Manager, and involved contact centre (Telephone sales and Qantas Business Travel (QBT), Groups, Retail and Finance. The solution has now been introduced to all Qantas offices world wide

A number of small support projects during this phase leading up to the migration to Amadeus Reservations and Ticketing system (Triton program). Successful delivery of all Ticketing ( paper and electronic tickets), Credit Card processing and Sales Reporting functions.

My first project in IT. Migration of Qantam and Tarsan legacy systems to new QUBE (Qantas Universal Business Environment)

Reservations Agent/Travel Centre Supervisor /National Sales Support Co-ordinator/Retail Trainer