Recruited out of business school to participate in an intense 24-month rotational leadership program within the Trilogy Active Adult Division (largest private homebuilder in the country with revenues of $1.2 billion). Rotations included positions in operations, customer service (purchasing and sales), and land development.Operations • Consult with local management team to restructure training program for new home sales; resulting in a 28% increase in sales YOY and 15% reduction in costs• Led the building of 12 premium level single-family homes generating assets in excess of $7 million; completed construction at 98% of budget and 100% on scheduleCustomer Service • Act as first point of contact for homeowners to resolve any issues with home repairs • Work in collaboration with trade partners and homeowners to develop a workflow through business process improvements to reduce active warranty items by 21% over a 3-month period; increased homebuyer 1-year satisfaction survey scores by 9% over same periodLand Development• Responsible for modeling land acquisition cash flow data of potential deals ranging in size of $75 million to $330 million; provide analyzed ROI and IRR to determine offer price• Project manager on development of 8.3-acre vineyard and 11 half-acre lots: conducted trade research, negotiated contractual agreements, and coordinated with operations team to generate sales of 11 lots, yielding $1.3 million in new revenue and reducing landscaping costs by 50%

Key contributor in the restructuring of the Private Bank operational support for the LA Metro region. Led a team of 13 associates for The Private Bank exclusive business segment for clients with $1MM or more in assets. Streamlined operations in the region that contributed to a 3.5% increase in revenue year over year.• Developed new risk management guidelines with the compliance team to prevent additional operations losses• Identified an opportunity to optimize workflow between four separate offices and processing center resulting in an increase in sales force by 15%• Recruited sales team from key competitor while acquiring 61 new clients; generating $2.41MM in revenue• Implemented new training program and employee manual for associates; improved new hire efficiency in operations by 20% • Realigned customer service process to match customer expectations using key transactional data; resulting in a 7% improvement in customer satisfaction scores and a 23% increase in client retention

Completed sales transactions for payroll services to 134 small businesses ranging from 1 to 500 employees. Executed sales resulted in $200k in revenue. • Managed a sales territory consisting of 22 bank branches across southern Orange County; obtained 103% of sales unit goal in 2010, ranking 9th out of 118 sales representatives nationwide• Partnered with local branches and sales teams to grow clientele and generate referral business; yielding an overall increase of 12% year over year• Audited wage and tax information for 105 new clients to ensure compliance; achieved 95% accuracy rate

Managed a team of 30 employees in a branch grossing $190M in deposits and $20k transactions per month. Motivated team through hands-on coaching to achieve performance targets in sales and service. • Partnered with regional leadership to analyze and develop marketing plan for branch; spearheaded new strategic initiatives that increased sales by 10% and service scores by 20% in 3 separate branches• Coordinated district wide sales initiative among 12 branches; boosting sales results by 15% • Developed and mentored over 95 employees as a store manager; promoted 12 employees over a 5-year period• Promoted to Store Manager after 2 years in teller role