Director Of Operations, Global Strategic Accounts
Current
May 2023 - Present
AeroLeads people directory · profile
Paul Munro Email & Phone Number
Director of Operations, Global Strategic Accounts
at
Foundever
1 work email found
@sitel.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Operations, Global Strategic Accounts
Location
Edinburgh, Scotland, United Kingdom
Who is Paul Munro? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Paul Munro is listed as Director of Operations, Global Strategic Accounts at Foundever, based in Edinburgh, Scotland, United Kingdom. AeroLeads shows a work email signal at sitel.com and a matched LinkedIn profile for Paul Munro.
Paul Munro previously worked as Senior Manager, Regional Quality & Operations, EMEA at Foundever and Senior Program Manager at Foundever. Paul Munro studied at Broughton High School.
Company email context
Email format at Foundever
This section adds company-level context without repeating Paul Munro's masked contact details.
{first}.{last}@sitel.com
86% confidence
AeroLeads found 1 current-domain work email signal for Paul Munro. Compare company email patterns before reaching out.
Profile bio
About Paul Munro
16+ years working with some of the worlds leading brands delivering world class CX. Expert in delivering great results and consistency in Global, multi-site, multi-lingual, omni-channel large scale complex contact centre operations.“You’ve got to start with the customer experience and work back...”
Listed skills include Program Management, Project Delivery, Organizational Leadership, Team Management, and 18 others.
Current workplace
Paul Munro's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Paul Munro work experience
A career timeline built from the work history available for this profile.
Senior Manager, Regional Quality & Operations, Emea
Jan 2020 - Apr 2023
Senior Program Manager
Key responsibilities:* Managing all support functions to the operation- Training & Quality- Workforce Management- Data Analytics & Business Insight* Project Co-ordination and Management* Continuous Improvement* Digital Support Channel Lead
Jul 2018 - Jan 2020
Program Manager
- As a Program Manager I am the main point of contact for multiple clients. My main role is to manage projects and to ensure we have a strong and positive client relationship whilst taking the responsiblity for.
- Manage client relationship and satisfaction as the main point of contact.
- Project management
- Manage relationships with global stakeholders - internal and external.
- Working with internal management to ensure operational deliverables are met.
- Complete financial forecasting.
Apr 2013 - Jun 2018
Account Operations Manager
- I was asked to move to Sykes Romania for a secondment to head the operational implementation of a new global strategic account and manage until in a BAU status.
- Project lead working to aggressive deadlines
- Responsible for meeting GP % in line with internal targets
- Working with the client to find growth opportunities in line with their service strategy
- Responsible for creation and maintenance of the SOW
- Providing financial forecasting for budget controls… Show more I was asked to move to Sykes Romania for a secondment to head the operational implementation of a new global strategic account and manage until in a BAU.
Apr 2016 - Oct 2016
Team Leader
As a Team Leader I was responsible for multiple staff across a variety of teams and skillsets.My main task was to ensure that staff were provided regular feedback on their performance with a clear view to developing individuals to be the best the could be. The objective was to meet our targets collectively and to build an environment in which people could.
Mar 2010 - Apr 2013
May 2006 - Feb 2010
1 education record
Paul Munro education
-
Broughton High School
FAQ
Frequently asked questions about Paul Munro
Quick answers generated from the profile data available on this page.
What company does Paul Munro work for?
Paul Munro works for Foundever.
What is Paul Munro's role at Foundever?
Paul Munro is listed as Director of Operations, Global Strategic Accounts at Foundever.
What is Paul Munro's email address?
AeroLeads has found 1 work email signal at @sitel.com for Paul Munro at Foundever.
Where is Paul Munro based?
Paul Munro is based in Edinburgh, Scotland, United Kingdom while working with Foundever.
What companies has Paul Munro worked for?
Paul Munro has worked for Foundever.
How can I contact Paul Munro?
You can use AeroLeads to view verified contact signals for Paul Munro at Foundever, including work email, phone, and LinkedIn data when available.
What schools did Paul Munro attend?
Paul Munro studied at Broughton High School.
What skills is Paul Munro known for?
Paul Munro is listed with skills including Program Management, Project Delivery, Organizational Leadership, Team Management, Team Leadership, Service Delivery, Business Analysis, and Customer Service.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Paul Munro you were looking for.
View similar profiles
