Paul Whelan Email & Phone Number

Leopardstown, Dublin 18 (Working From Home)

• I work within the Profile Data Services (PDS), Retail Market Services department within the Networks Assets division in ESB. PDS is a market critical unit within Retail Market Services which is responsible for the.
• Managing and maintaining applications such as MV90 software system and SAP ISU and resolving any issues.
• Taking a lead role in the tendering process, technical specification assessment and implementation of new software solutions within the team.
• Providing technical/professional advice and guidance to PDS team members.
• Liaising with the Business Services Centre on a continuous basis to ensure PDS systems are operating correctly and are fit for purpose.
• Carrying out maintenance tasks for the applications such as monthly maintenance and estimation.

Dublin, Ireland

• Working within the Enterprise Services unit for ESB Networks, responsible for supporting the operation and maintenance of critical ESB Networks applications.Some of the applications supported include meter reading.
• Providing technical expertise for complex support issues
• Performing morning checks of the tier1 applications
• Preventative maintenance tasks to ensure IT systems are operational and secure, and to prevent future incidents
• Monitoring the team mailbox for issues, assistance or ticket assignment
• Troubleshooting & root cause analysis of application performance issues

Musgraves Market Place, 11 St Margarets Road, Ballymun, Dublin 11, D11 FN84

• Main Duties:
• Delivering deskside hardware/software technical support for 150 staff
• Supporting a Windows 7/10 environment using MS Office 2010/13/16/O365
• Providing employee training on new systems and software
• Remotely supporting other Musgrave's offices in 8 sites
• Occasionally visiting Dublin sites to resolve issues

HSE Finance Shared Services, Primary Care Reimbursement Service, North Rd, D11

• Main Duties:
• Desk side technical support for 450 users in a Windows 7 environment using MS Office 2010/3
• Infrastructure support - Network configuration/monitoring/troubleshooting for 21 servers & 550 PC's
• Responsible for SCCM 2012 task sequence setup, configuration, maintenance & deployment
• Accurate recording & updating IT related issues/requests using the SysAid ticketing system
• Responsible for configuring & maintaining the SysAid ticketing system

Abbey Street, Dublin

• Main Duties:
• Assisting with the running of IT Helpdesk which supports 143 users
• Supporting users in a Windows 7 & Office '13 environment
• Network support for 130 desktops, 43 servers
• Active Directory administration including new user set up, change/removal, Group Policies
• Monitoring of all emails using ClearSwift Email GW and SPAM Titan gateway monitoring apps

Damastown Industrial Estate, Mulhuddart, D15

• Main Duties:
• Working in the IS Engineering team responsible for monitoring & maintaining the company infrastructure including: 150 Windows 7 HP workstations Cisco 3000 Series Platform & Catalyst 3750 48P 10/100 Routers 13.
• Providing deskside, remote, email & phone support to 130 users
• Installing & configuring PC h/w, s/w, printers
• Dealing with iPhone/Pad issues
• Resolving tickets via Track-IT! call logging system

Central Bank Of Ireland, Dame St.

Contracting with Hewlett-Packard in the Central Bank of Ireland.Worked on 2 Data Migration projects:1) MS Outlook PST Migration:I migrated user mailbox personal folders to the new archive 2010 solution. Migration was from Outlook 2007 to 2010 to provide stability, security and consistency across the bank. Duties included remote/deskside assistance to 1,600.

• Managed the overall health of the network and its internal and external connections, identifying potential issues or opportunities for improvement
• Performing OS updates, service packs, configuration changes
• Providing hands-on repair for staff desktops, laptops, smartphones, iPhones and network problems
• Supervising a team of four people
• Resolving all software problems such as Office, Visual, Windows, broadband
• Building and configuring new servers from scratch for in-house projects

• Managed the overall health of the network and its internal and external connections, identifying potential issues or opportunities for improvement
• Performing OS updates, service packs, configuration changes
• Providing hands-on repair for staff desktops, laptops, smartphones, iPhones and network problems
• Configuring PC’s/Laptops, OS installation, BIOS and F/W updates, drive tests/LLF
• Resolving all software problems such as Office, Visual, Windows, broadband
• Organising conference room facilities, laptops, desks for meetings and video conferencing

• Managed a team of five staff
• Serviced warranty/non-warranty desktops, laptops and peripherals
• Installed new computer systems for customers (in-store and on-site)
• Ensured a quick turnaround of servicing jobs (7 to 10 jobs per day)
• Controlled returns to suppliers process
• Handled department budget and stock control

Clonskeagh, Dublin

• Worked within the software development dept developing charging solutions for mobile and fixed IN networks customers such as Eircom and Eircell
• Successfully managed and delivered three projects on time and within budget to international customers J-Phone (Japanese Telecom), Batelco (Bahrain) and WIND (Italy)
• Managed project plans, milestones, timelines, costs and between 10 and 22 staff
• Ensured a strong emphasis that Ericsson products were developed, tested and maintained to the highest technical standards
• Met with members of management and client teams to analyse and define the scope of the project
• Prepared detailed work schedules team members and scheduled regular team meetings for progress

Btec National First Certificate, Computer Studies, Merit

Education record

Activities and Societies: Student Union, Public Debating, Sports & Social