Paul Simmons Email & Phone Number

Charlestown, New South Wales, Australia

Newcastle, Australia

Newcastle, Australia

Maitland, Nsw

Leading a new team of 4 client relationship associates to connect with our clients whilst selling, supporting and distributing Heffron's product and services. Mentoring, coaching and developing the team. Stakeholder management to ensure a cohesive service delivery and identifying opportunities to develop and close new business.

Artarmon, Nsw

Syneron Candela is a leader in the global aesthetics industry, marketing andservicing its comprehensive product range in 86 countries. Our extensive range ofdevices assists our customers in delivering exceptional solutions to patients for awide range of medical and aesthetic applications, including body contouring, hairremoval and wrinkle reduction. Our devices attract business from an array ofcustomers, and establish Syneron-Candela as a global frontrunner in medical andaesthetic devices.Due the the rapid growth of the ANZ market, the diverse customer base has required a commercially minded service coordinator to support the day to day running of commercial and operational affairs of the service department at Syneron-Candela Australia and New Zealand. As the Service Coordinator I am responsible for providing support to our service team, as well as delivering an exceptional service experience to our valued customers.

My role is to drive user engagement and maximise positive user experiences by providing helpdesk-style support resources and technical advice for users of Quantium products; resolving usage issues; disseminating advisories, warnings, and new techniques; and detecting, diagnosing and communicating resolution of network problems as relevant to the users’ experience.I work closely with internal and client users to achieve optimum customer service levels by delivering a constructive help desk experience; providing support in accordance with an agreed user lifecycle matrix, bench marking best practices in service support; and reporting on customer/user experience with the system to feed into ongoing system development. Ensuring customer support service quality is always being maintained and enhanced by studying, evaluating, and re-designing customer support processes; establishing and communicating service metrics; monitoring and analysing results; and implementing changes.This requires both knowledge of the software and hardware systems being supported and effective personnel management skills to lead the customer support team.

Leading a team of 15 consultants to create outstanding customer experiences to our Key Account dealer groups in the BT Wrap and Margin Lending teams.• Manage the ongoing individual and team performance • Recruitment of key account consultants.• Develop strategic plans for the team, managed execution and measured results• Create, develop and maintain loyal relationships with internal and external stakeholders to drive the team toward strategic vision.• Active participation in numerous projects, • Monthly stakeholder meetings proving feedback on trends and implementation of actions.

Lead the team of 2 managers and responsible for 40+ FTE in ensuring the operational excellence of the BT Platforms Customer Relations business and facilitated the move of ST George Margin Lending to the business unit.

Eastgardens Shoppring Centre

Opening manager of a globally branded upscale footwear retail store in the Westfield Eastgardens shopping centre; encompassing inventory control, performance improvement, selling to meet and exceed budget and customer service.• Recruitment, performance management and development of a team of full time and casual employees• Training of new employees and developing the sales skills of existing team members in both mine, and other opening stores• Development of a customer database for regular customers and relationship building with new customers• In store visual merchandising, brand marketing and public relations with the Oroton group stakeholders and Westfield management team• Managing ongoing labour and other operational costs to maximise profit return to the group• Brand ambassador for a new and growing brand to the Australian marketplace• Mentor to new store managers in NSW and VIC

Contributed to Starbucks success by assisting the National Learning Program Manager and the Human resources services specialist of the delivery of all the learning / human resource programs in the Australian market.• Coordinated and maintained the new hire process through the HR/Payroll system.• Maintained the learning and development/human resources database for the new hire and core process.• Created and maintained the CORE training calendar for NSW and master calendar for Starbucks Australia. All new staff are required to attend four classes before working in store.• Identified and scheduled facilitators for these classes.• Maintained the training facility and ensured its functionality.• Maintained and distributed market training material inventory.• Provided mentorship to managers of new stores.• Monitored classes and provided facilitators with effective feedback.• Coached and mentored in-store learning coaches and new store managers.• Facilitated Core classes and supervisory skills classes. Over 500 staff in one and a half years.• Ensured regional learning coordinators were meeting performance expectation providing both reinforcing and corrective feedback.• Attended weekly assessments for management trainees, providing feedback to both trainee and coach.• Conducted learning visits to ensure the learning environment of the stores were being maintained.

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Education record