Paulo Galamba Email & Phone Number

Lisbon, Portugal

My duties are but not limited to, analyze Helpdesk Tickets,assessments as to the issue and appropriate solution,follow correct procedure and achieve the enable the development of the necessary toolsand process following Agile and Lean Six Sigma methodology. Assist Vendor services to meet quality standards.

Lisboa, Portugal

The objective is to enable quick and accurate progress forGenpact’s end goal of an adaptive work environment, able toquickly adjust to current necessities. Facilitate theregistration process of individual Lean ideas, has per thestandard established by Genpact.

Lisbon, Portugal

My duties are but not limited to, analyze Helpdesk Tickets,assessments as to the issue and appropriate solution,follow correct procedure and achieve the agreed qualitymetric level enable the development of the necessary toolsand process following Agile and Lean Six Sigma methodology

Lisboa, Portugal

My duties are but not limited to, give floor support, makeregular assessments as to the performance of the agents,and report to the corresponding Front Line Managers, Helpwith the evaluation process established by the client

Lisboa, Portugal

My duties are to review pieces of media and make judgementaccording to company policy in regards of the content that isposted. Keep track of trends and notify/adapt the policyaccordingly.

Lisboa, Portugal

Provide accurate information to the clientin regards to their contracted agreement. Escalate to specialistteam if the issue is due to technical error. Provide a service thatis amicable and not confrontational, relying on people skills tofavor a healthy communication

Lisboa, Portugal

Communication with the clients, registration of the itemsto purchase and processing the purchase.