Paulo Pessoa

Paulo Pessoa Email and Phone Number

Customer Program Manager @ Cisco
san jose, california, united states
Paulo Pessoa's Location
Rio de Janeiro, Rio de Janeiro, Brazil, Brazil
Paulo Pessoa's Contact Details

Paulo Pessoa personal email

n/a
About Paulo Pessoa

① Computer Engineer graduated from PUC-Rio with strong experience in Management Consulting, IT Consulting, Delivery/Services Management and Business Development related to Telecommunications industry, with 20 years of experience in consulting firms and product/service providers. ② Broad experience in project and program management, team coordination, systems integration and quality assurance.③ Technical experience in Telecommunication’s Business Support Systems such as Pre-paid and Post-paid Charging Systems, Sales, CRC and VAS systems.④ Competence in conducting and implementing project globally, working with cross-functional and virtual teams in America, Europe, Asia and Oceania.⑤ Experience in applying IT's best practices based on Project Management PMI, System Development Life Cycle SDLC, ITIL v3, Agile/Scrum, IT Governance, Process Management CBOK, IT Service Level Management SLM.⑥ Strong influence, leadership in the creation and coordination of project delivery teams and ability to establish and maintain strong relationships.⑦ Entrepreneurship profile, with global view of business for identification of risks and opportunities, jointly to the technical knowledge for making agile and assertive decisions. Also proactive at identifying opportunities that add value to the business, able and determined to conduct projects that can bring value to the company.⑧ Fluent in Portuguese, English and Spanish languages. Basic knowledge on Italian, French and Japanese.

Paulo Pessoa's Current Company Details
Cisco

Cisco

View
Customer Program Manager
san jose, california, united states
Website:
cisco.com
Employees:
91694
Paulo Pessoa Work Experience Details
  • Cisco
    Customer Program Manager
    Cisco Jun 2021 - Present
    Rio De Janeiro, Brazil
    • Responsible for Cisco’s Customer Experience delivery team at a large Telecom Service Provider in Brazil.• Management of projects at program level, responsible for service operation and customer value achievement.• Program metric tracking, managing financials and profitability, perform overall program-level planning, management of globally located resources, stakeholder engagement, communications planning and oversight of interdependent projects.• Identify opportunities for additional business, provide input to presales evaluation, high level requirements gathering, and renewals.• Identify risk, issues and develop risk response strategy at the program level.
  • Accenture
    Digital Business Integration Manager
    Accenture Mar 2018 - Jun 2021
    Rio De Janeiro Area, Brazil
    • Responsible for the delivery of digital solutions for large Service and Content providers in Brazil.• Led teams on Move to Cloud infrastructure projects, Cloud applications, RPA, Mobile Apps and E-commerce applications, using technologies as Oracle Commerce Cloud and Cloud Infrastructure, PegaSystems and Open Sources RPAs, React, React Native, Node.js, Spring Boot, MongoDB.• Management of agile squads located locally and remote in different locations in Brazil (20+ people).• Responsible for budgets over R$1MM+/month.• Oracle Cloud Infrastructure Foundations 2020 Certified Associate Certification (Aug 2020 – valid until Feb 2022)• Certified SAFe 5 Agilist (Jun 2021 – valid until Jun2022)• Certified Secure Software Lifecycle Professional (CSSLP) 2019 - Skillsoft (Sep 2020)
  • Layer2 Network Consulting
    Project Manager
    Layer2 Network Consulting Mar 2017 - Feb 2018
  • Cisco
    Project Manager
    Cisco Mar 2017 - Feb 2018
    Rio De Janeiro Area, Brazil
    • Project manager responsible for Telecom projects at Cisco’s Advanced Services team.• Management of cross-functional and virtual teams located in Brazil, USA, Mexico, Spain and India (25+ people).• Management of internal and external stakeholders (120+ people) and multimillion dollar budget.• Conduction of C-level steering committee meetings and reporting.• Built strong and close relationship to customers to support business strategy.• Daily activities using English, Spanish and Portuguese languages.
  • Redknee
    Senior Project Manager
    Redknee Aug 2015 - Mar 2016
    Rio De Janeiro Area, Brazil
    • Project manager responsible for the projects portfolio for Claro's mobile operators at Brazil and Central America (Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Dominican Republic).• Experience in cost management and financial forecasts for the portfolio of projects for Claro Americas' commercial proposals and costs negotiation with customers.• Built strong and close relationship to customers to support business strategy and to support Sales and Pre-Sales teams on RFI/RFP answers.
  • Orga Systems (Acquired By Redknee)
    Senior Project Manager
    Orga Systems (Acquired By Redknee) Aug 2014 - Jul 2015
    Rio De Janeiro Area, Brazil
    • Experience in product roadmap design for the Telecom and Energy Industries.• Responsible for the coordination of proposals, plans, specifications, and general conditions of contracts.• Demand management for customers’ news requests and support for the Redknee/Orga-Systems Sales team for pricing and sales processes.• Management of the technical team for projects for Claro Americas (South and Central America), TIM Brazil and EDMI (Australia).• Responsible for the incident management along with the technical team, based on ITIL's best practices.
  • Ntt Data Brasil
    Senior Consultant
    Ntt Data Brasil May 2011 - Sep 2014
    Rio De Janeiro Area, Brazil
    • Participated in several initiatives for TIM Brasil working with IT Consulting, Management Consulting, project management, systems development and integration.• Experience on IT’s best practices based on Project Management PMI, Systems Development Life Cycle SDLC, ITIL v3, Agile development/Scrum, Process Management CBOK, IT Service Level Management SLM.• Also, experience in business process analysis and redesign according to IT Compliance and Governance's best practices based on Sarbanes-Oxley Act, COSO, ITIL v3, COBIT.
  • Artezinos Indústria E Comércio De Artigos De Decoração
    Co Founder And Technical Director
    Artezinos Indústria E Comércio De Artigos De Decoração Apr 2011 - Sep 2013
    Rio De Janeiro Area, Brazil
    • E-commerce startup co-Founder and responsible for the technological Sales and CRM platform.• Experience in PHP programing and MySQL Database administration.• Experience in CRM analytics and Digital Marketing Campaigns.
  • Value Team Brasil (Aquired By Ntt Data)
    Business Consultant
    Value Team Brasil (Aquired By Ntt Data) Mar 2010 - Apr 2011
    Rio De Janeiro Area, Brazil
    • Participated in initiatives for TIM Brasil working with IT Consulting, Management Consulting, project management, team coordination, systems development and integration, PMO, Marketing/CRM, Business Intelligence, Siebel, SAP (Projects Portfolio Management Module) and Revenue Assurance.
  • Accenture
    Consultant
    Accenture Oct 2003 - Feb 2010
    Rio De Janeiro Area, Brazil
    • Experience in Management Consulting, PMO, CRM, team coordination, system integration and quality assurance, working for Telecom Companies such as TIM Brasil and Oi/Telemar.• Technical experience in Prepaid/Postpaid platforms, rating and billing, co-billing, networks (mobile, fixed and broad band), CRM and Sales systems.
  • Empresa Júnior Puc-Rio
    Manager Of Information Technology
    Empresa Júnior Puc-Rio Dec 2002 - Sep 2003
    Rio De Janeiro Area, Brazil
    • IT consulting to small and medium-sized customers.• Customer prospecting, study of new market niches and competitive analysis.• Coordination of projects of information systems for internal and external customers.• Study of standards and adequacy to work processes.• Internal managerial and growth driven activities for Junior Company.

Paulo Pessoa Skills

Project Management Management Consulting Integration Business Analysis Business Transformation Business Process It Strategy Management Itil Change Management Sdlc Business Strategy Requirements Analysis Business Intelligence Business Process Improvement Program Management Strategy Outsourcing Team Leadership Microsoft Project Project Management Office Pmo Negotiation

Paulo Pessoa Education Details

Frequently Asked Questions about Paulo Pessoa

What company does Paulo Pessoa work for?

Paulo Pessoa works for Cisco

What is Paulo Pessoa's role at the current company?

Paulo Pessoa's current role is Customer Program Manager.

What is Paulo Pessoa's email address?

Paulo Pessoa's email address is pa****@****nee.com

What schools did Paulo Pessoa attend?

Paulo Pessoa attended Pontifícia Universidade Católica Do Rio De Janeiro.

What skills is Paulo Pessoa known for?

Paulo Pessoa has skills like Project Management, Management Consulting, Integration, Business Analysis, Business Transformation, Business Process, It Strategy, Management, Itil, Change Management, Sdlc, Business Strategy.

Who are Paulo Pessoa's colleagues?

Paulo Pessoa's colleagues are Ellen Robertson, Kalpik Patel, Adrian Holloway, Shubham Tinna, Ava Dixon, Akshay Bistagond, Wellington Costa - Mba.

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