Paulo Passos Email and Phone Number
Paulo Passos work email
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Paulo Passos personal email
- 18 years of experience managing outsourced services with regional and global roles: Operational, Finance, Commercial, Legal, Projects, Innovation and Relationship Management.- 20 years of professional experience on the Telecommunication area: Data (MPLS, Internet, VPN), Fixed Telephony (VoIP, IPT, Unified Communications), Mobile (Voice, Data, SmartPhone, Blackberry), Information Security (Firewall, IDS/IPS), Audio and Video Conference (including Telepresence solutions).- Extensive experience on team management and people leadership having actively participated in Coaching and Mentoring Programs and also to initiatives for developing skills and competencies.- Participation in the development of Telecommunications solutions for various types of business project (companies' acquisition and integration, business units disposal, increase / expansion of business units, etc.).- Complex Projects' Leadership for technological redesign on the Telecommunication and Infrastructure areas, having received the "IT Awards" premium in 2004 for the creation and coordination of the project which was considered the best one in Unilever globally on the "Infrastructure Projects" category.Specialties: Infrastructure and Telecommunication Managed services.
Sanofi
View- Website:
- sanofi.com
- Employees:
- 79369
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Head Of Its Infrastructure And Workplace Services For LatamSanofi Oct 2018 - PresentSão Paulo E Região, Brasil- Accountable for the support, delivery and integration of the Infrastructure services (Network, Telecommunication and Collaboration Services and Application Hosting ) in the Latin America region. - Responsible for the Workplace and End User services area (Service Desk and On Site Support).- Accountable for the IT Service Management Governance (based on ITIL) in order to deliver operational excellence services. - Negotiate, agree and manage service improvement plans, service level… Show more - Accountable for the support, delivery and integration of the Infrastructure services (Network, Telecommunication and Collaboration Services and Application Hosting ) in the Latin America region. - Responsible for the Workplace and End User services area (Service Desk and On Site Support).- Accountable for the IT Service Management Governance (based on ITIL) in order to deliver operational excellence services. - Negotiate, agree and manage service improvement plans, service level agreements and budget. Manage the relationship with key stakeholders to effectively communicate the Operational, Project and Financial KPIs. Show less
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Service Delivery Manager For Latin AmericaSanofi Feb 2016 - Sep 2018São Paulo Area, Brazil- Responsible to support the delivery and integration of the Infrastructure services (Network, Telecommunication and Collaboration Services, Application Hosting and End User services) in the Latin America region. - Accountable for the IT Service Management processes (ITIL) in order to deliver operational excellence services. - Negotiate, agree and manage service improvement plans, service level agreements and budget. Manage the relationship with key stakeholders to effectively… Show more - Responsible to support the delivery and integration of the Infrastructure services (Network, Telecommunication and Collaboration Services, Application Hosting and End User services) in the Latin America region. - Accountable for the IT Service Management processes (ITIL) in order to deliver operational excellence services. - Negotiate, agree and manage service improvement plans, service level agreements and budget. Manage the relationship with key stakeholders to effectively communicate the Operational, Project and Financial KPIs. Show less
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Global It ManagerUnilever Apr 2015 - Jan 2016São Paulo Area, Brazil- Responsible for the whole Mobile and Devices (laptops, desktops and tablets) in the Americas region (22 countries with more than 35 thousand connections/devices).- Global Management of the Mobile Outsourcing Contracts with Vodafone, Telefonica and AT&T (Operations, Finance, Commercial, Legal, Projects, Relationship and TEM).- Review and improve the current governance with the Mobile Partners. -
It Manager For AmericasUnilever Sep 2011 - Mar 2015São Paulo Area, Brazil- Responsible for the whole Mobile Services in the Americas region (22 countries with more than 10 thousand connections).- Transition of the Unilever partner in the Mobile Telephony area (from BT to Vodafone) implementing new processes of Service Level Mgmt, Incident, Problem, Request Fulfillment and Change Mgmt (ITIL) to improve the service provided.- Migration of the Mobile Network Operators in 13 of the 22 countries in the region, impacting about 7k of 10,5k users and implementing a… Show more - Responsible for the whole Mobile Services in the Americas region (22 countries with more than 10 thousand connections).- Transition of the Unilever partner in the Mobile Telephony area (from BT to Vodafone) implementing new processes of Service Level Mgmt, Incident, Problem, Request Fulfillment and Change Mgmt (ITIL) to improve the service provided.- Migration of the Mobile Network Operators in 13 of the 22 countries in the region, impacting about 7k of 10,5k users and implementing a savings of 25%.- Regionally manage the Mobile Outsourcing Contract with Vodafone (Operations, Finance, Commercial, Legal, Projects, Innovation and Relationship). Show less
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It Innovation Manager For AmericasUnilever Aug 2009 - Aug 2011São Paulo Area, Brazil- Responsible to provide Telecommunications solutions to the Unilever business projects and needs in the Americas region (22 countries with more than 250 site locations).- Global leadership on the Network Roadmap for the Data and Information Security areas.- Approve all the Network Services commercial proposals in the Americas region.- Responsible of the Americas Network Services Portfolio's creation.
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It Network Manager For Latin AmericaUnilever Feb 2006 - Jul 2009São Paulo Area, Brazil- Responsible for the whole Telecommunication service (Data, Fixed and Mobile Telephony, Information Security, Audio and Video Conference) in the Latin America region (19 countries with more than 200 site locations).- Manage the Network Outsourcing Contract with British Telecom (Operations, Finance, Commercial, Legal, Projects, Innovation and Relationship). - Firewall service outsourcing in Latin America.- Implementation of ITIL processes in the Network area for the whole region.
Paulo Passos Skills
Paulo Passos Education Details
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Business Management
Frequently Asked Questions about Paulo Passos
What company does Paulo Passos work for?
Paulo Passos works for Sanofi
What is Paulo Passos's role at the current company?
Paulo Passos's current role is Head of ITS Infrastructure and Workplace Services for Latam na Sanofi.
What is Paulo Passos's email address?
Paulo Passos's email address is pa****@****ver.com
What schools did Paulo Passos attend?
Paulo Passos attended Fundação Getúlio Vargas, Puc Sp.
What skills is Paulo Passos known for?
Paulo Passos has skills like It Management, Itil, Firewalls, It Service Management, Vpn, Mobile Devices, It Operations, Outsourcing, Managed Services, Cisco Technologies, Management, Vendor Management.
Who are Paulo Passos's colleagues?
Paulo Passos's colleagues are Léonie Philippeau, Ankita Pathak, Dianne Jennings, Ove Derås, Zameer Ullah Kk. Education System, Marlène Beaumet, Arze Ahmar.
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Paulo Passos
Direto Executivo Da Abrace - Ass. Bras. De Cenografia E Estandes- Membro Do Comitê 142- Eventos- Abnt - V.P. De Comunicação Mpi BrasilSão Paulo, Sp2icloud.com, ibev.com.br -
1aguarani.com.br -
Paulo Passos
Diretor De Negócios, Business Executive (Executivo De Vendas/Negócios), Account Manager (Gerente De Conta)Barueri, Sp1gmail.com -
Paulo Passos
Audit Senior Associate & Digital Accelerator At Pwc Brasil | Financial Services | Cards & Acquiring | Sox ControlsGreater São Paulo Area
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