Paul Paon Email & Phone Number

Greater Boston Area

As a Senior Network Engineer, I’m responsible for supporting the IT infrastructure of our diverse client base, which includes installing and troubleshooting hardware and software, providing technical assessments, and managing and executing IT projects.In addition, I provide support to our engineers and train team members to share knowledge of findings from troubleshooting, implementation, and research. It's always a team effort at Celera Networks.

Springfield, Massachusetts Area

- Strategic planning with clients to organize and handle all Layer 1 aspects of their data center relocation needs in order to complete them in the shortest downtime window possible.- Consult with client IT officers, directors, and managers to assess the benefits of NCWS involvement in moving and rebuilding data center infrastructures rather than their in-house staff.- Create processes and documentation to have the most efficient workflow possible with exact resources required whether it be staff, information, new cabling with reorganization, upgrades, etc.- Hands-on lead in shutdown, disconnect, unrack, pack, transport, unpack, rerack, reconnect, and power up of data centers, server racks, and/or other office equipment from start to finish aligned with client requirements.- Provide clients with efficient and manageable documentation and mapping of their data center hardware at the Layer 1 level since that is a place that the majority of the staff never sees.- Competency, scalability, and experience with relocations from one server to thousands of servers in one go.- Managing and motivating team members to be able to get through a rigorous

Providence, Rhode Island Area

- Handle all technical aspects of the company. - Decision maker for investments the company would make in technology. - Present reports and strategies for investments to CFO and CEO

As Infinata's Network Administrator, my tasks go far beyond our network. I manage the security and connectivity between our network and our clients along with VPN access for employees when working from home. Outside of managing the network itself, I work on automating as many processes as possible like monitoring our router's config file for changes, obtaining windows updates status information from our over-60-server infrastructure, and assisting the analysts in creating their own automated processes to be more efficient in their tasks. I also handle a majority of the held desk issues as I am very well versed in troubleshooting windows XP, Vista, and 7 issues along with the array of Microsoft Office Suites (2000 to 2010) that may be on those systems.

Began troubleshooting and resolving issues in the field for customers right from day one on the job without need for designated training hours. Cut down and cleaned up trouble ticket system by over 60% within the first month of employment. Devised an automated backup and restore utility for use with large workstation rollouts which cut the time spent per machine in half. Designed & implemented methodically detailed ACT database for maintaining customer information in order to access information quickly without going through filing cabinets or large text documents. Develop further proficiency with Windows Server 2003 with Exchange, corporate backup software locally and offsite, and corporate antivirus software. Troubleshoot a multitude of customer network-related issues single-handedly in a timely fashion without requiring additional support techs.

Assigned to 2nd largest customer network (7-Eleven) alone to monitor and manage over 15,000 nodes with less than one week of training. Participated in customer conference calls to advise of ETAs, completion times, and best possible solutions for ongoing issues. Worked directly with ISP and local phone company to fault isolate network transport issues to repair outages and get updates for the customer. Assisted network lead techs to proactively identify trends of chronic issues and recommend corrective actions to resolve and to halt reoccurrences. Worked with 7-Eleven's CCIE Network Engineer and Juniper Networks development team to revamp the firmware of their devices and their management system. Educated customer help desk representatives on technical/product questions which reduced the number of calls escalated to the NOC. Restructured hardware replacement procedures and configurations which minimized QualxServ/Diebold tech onsite hours and reduced customer cost. Provided up-to-the-minute status reports to the customer at the end of each shift to keep them apprised of unresolved issues.

Performed all troubleshooting and diagnostics of customer systems within ten minutes of arrival to provide most accurate cost of repair estimates. Worked with owner to calculate tiered service contracts for small businesses and performed cost analysis for each support plan. Consulted with customers about their IT needs and developed customized purchase programs to make upgrading affordable over a period of time.

Became master Spyware/Virus removal tech and trained new techs how to clean highly infected systems to get systems repaired in one single visit. As the Service Sales Lead, led store to top ranking in the region with most services sold per transaction. (Cable, Satellite, Internet, Phone, etc.) Sales Manager Training completed in weeks instead of the usual three to four months the program was designed for.

Became an IBM certified technician in order to repair laptops on lease with the students. Created efficient process for technicians to replace motherboards of IBM laptops and improved turn-around time from 24 hours to less than 4 hours. Assisted with Campus-wide network upgrade during summer of 2004. Performed site survey analysis to determine the best location of each Cisco Aeronet device throughout the campus dormitory buildings in order to provide uninterrupted wireless LAN coverage.