Paul Prado Email & Phone Number

Toronto, Ontario, Canada

• Provided exceptional bilingual (English/Spanish) customer service, assisting clients with inquiries on Digital Disbursements, Loans, Face Amounts, and Cash Values.
• Guided customers through account management and policy updates, including processing Borrows and loan repayments with high attention to detail.
• Leveraged CRM tools to track and resolve client inquiries, maintaining detailed records to improve customer experience.
• Explained complex financial concepts in simple terms, ensuring clients understood their options for policy benefits, withdrawals, and loan structures.
• Advised clients on a range of life insurance products, including Whole Life, Term Life, and Universal Life policies, ensuring they had a clear understanding of coverage options.
• Provided information on investment products to help clients make informed decisions about retirement planning and financial growth.

Toronto, Ontario, Canada

• Awarded as "Circle of Excellence" Top Performance, ranked #4 of sales in Canada 2023.**Awarded as "Circle of Excellence" Top Performance, ranked #7 of sales in Canada 2022.
• Open new personal bank accounts, providing guidance for the use of online accounts.
• Promote the sales of money accounts and credit cards.
• Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment, and other financial goals.
• Complete credit and loan documentation.
• Interview new credit card applicants submitting applications for the bank.

Richmond Hill, Ontario, Canada

• Development of advertising products focused on the real estate sector. Working for realtors from different companies such as Remax, Century21, EXP, and Keller Williams, among others.
• Design graphic pieces for digital and printed material such as brochures, stationaries, and flyers.
• Retouch photos, and any other graphic elements for realtors, using Adobe Photoshop, Adobe Illustrator, and Adobe InDesign.
• Development of graphic templates for social media, Instagram & Facebook campaigns.
• Development of advertising elements following the graphic line of the branding of each client.
• Coordination and support in the production of printed materials in the operational area.

Lima Province, Peru

• Lead, assist, and coordinate multidisciplinary graphic designers to develop Website graphics, content, marketing strategies, and social media advertising.
• Advise clients on advertising strategies to develop and implement digital marketing campaigns, designing landing websites, post calendars, or other graphic material tools.
• Research of the market insights to implement Social Media advertising campaigns using Facebook Business Manager, Whatsapp for Business, and Instagram.
• Develop and design email marketing campaigns using Mailchimp.
• Gather, research, and design presentations, brochures, reports, or other brand material for internal and external audiences.
• Advise clients to establish the graphic overall look, layout, flow, and content of their websites using Shopify, WordPress and Elementor.

Lima, Perú

• Evaluate and improve customer service and respond to customer requests and issues.
• Develop and implement marketing strategies to promote sales for potential clients.
• Follow up the customer service after the sale to resolve problems and to provide ongoing support.
• Advice on investment, savings, and family protection programs.
• Develop market research to target new customers.
• Review and adapt information regarding products, competitors, and market conditions.

• Plan, organize, and supervise the flight operations, coordinating activities with the crew establishing duties and responsibilities on board.
• Communication with multiple areas as marketing, or onboard service, creating improvements in the travel experience process.
• Support the crew team, providing coaching and counseling about the service and safety onboard.
• Prepare and submit the crew progress onboard evaluation and the flight report.
• Coordinate and communicate with different areas to establish the flight service plan.
• Supervised and Monitored the flight, Leading the crew in job duties, safety procedures, customer service, and company policies.

• Support for on-board service management, implementing ideas to improve the customer experience on board.
• Communication with different operational areas creating process optimization plans for the crew management.
• Saved time in the analysis of the crew schedules by 60% implementing excel charts.
• Developed and implemented error reduction initiatives that decreased departmental / employee errors in 2015.

• Support and customer service care during flight emergencies.
• Make announcements, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, and ensure that all necessary supplies are on board.
• Provide travel information and resolve customer complaints.
• Submit safety and service reports to improve the travel experience.
• Customer experience management on flights.
• Supervision and control of logistics on board for the service.

• Provide travel information to clients regarding destinations, transportation, and accommodation options and travel costs, and recommend suitable products
• Plan, organize, and book reservations for individuals or groups.
• Promote particular destinations, tour packages, and other travel services.
• Provide travel tips regarding tourist attractions, foreign currency, customs, languages, and travel safety.
• Answer enquiries regarding hotel services by telephone and in person, provide information about services available in the community, and respond to guests' complaints

Honours - Graphic Design For Print & Web, Graphic Design

**with Honours** Adobe Photoshop Adobe Illustrator Adobe InDesign Adobe XD - Experience Design HTML/CSS3 Typography UI / UX

Marketing Digital - Growth Hacking - Wordpress - Machine Learning, Intermedia/Multimedia

Courses: - Growth Hacking - Marketing Digital - Machine Learning - Wordpress

Master In Strategic Business Administration, Mba

Activities and Societies: Beta Gamma Sigma honor society member#betagammasigma #MBA

Master In Marketing & Sales Management, Marketing

Master in developing strategies for sales & marketing. Courses: e-commerce, community management, strategic marketing, publicity, digital.

Diploma Of Education, Project Management

Certification in project management under the PMBOK 6th guide by the Project Management Institute (PMI).

Lean Six Sigma, Improvement Process

Yellow Belt certified using the LEAN Manufacturing and the SIX SIGMA continuous improvement process

Mentoring Program, Business Manager

Online course conducted by the Harvard virtual platform to develop soft skills as, leadership, coaching, active listening, negotiation.

Licentiate In Tourism & Hotel, Hospitality Administration/Management

Strategical management in the hospitality industry

Bachelor In Tourism & Hotel Management, Hospitality Administration/Management