Paul Prado Email & Phone Number

Toronto, Ontario, Canada

• Provided exceptional bilingual (English/Spanish) customer service, assisting clients with inquiries on Digital Disbursements, Loans, Face Amounts, and Cash Values.• Guided customers through account management and policy updates, including processing Borrows and loan repayments with high attention to detail.• Leveraged CRM tools to track and resolve client inquiries, maintaining detailed records to improve customer experience.• Explained complex financial concepts in simple terms, ensuring clients understood their options for policy benefits, withdrawals, and loan structures.• Advised clients on a range of life insurance products, including Whole Life, Term Life, and Universal Life policies, ensuring they had a clear understanding of coverage options.• Provided information on investment products to help clients make informed decisions about retirement planning and financial growth.• Conducted proactive follow-ups to guarantee client satisfaction and address outstanding issues or requests.• Collaborated with cross-functional teams to enhance digital self-service solutions and optimize CRM workflows for more efficient customer support.

Toronto, Ontario, Canada

**Awarded as "Circle of Excellence" Top Performance, ranked #4 of sales in Canada 2023.**Awarded as "Circle of Excellence" Top Performance, ranked #7 of sales in Canada 2022.• Open new personal bank accounts, providing guidance for the use of online accounts.• Promote the sales of money accounts and credit cards.• Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment, and other financial goals.• Complete credit and loan documentation.• Interview new credit card applicants submitting applications for the bank.• Answer inquiries and provide information on banking products, policies, perks, and services.• Process enrolments, cancellations, claims transactions, policy changes and premium payments.• Responding to customer inquiries regarding banking issues, payments, statements, or others.• Assisting customers with account setup and management, including online banking services.• Collaborating with other banking teams to ensure seamless customer experiences.• Maintaining accurate customer records and documentation in compliance with banking regulations• Staying up-to-date on banking product offerings, industry trends, and regulatory changes to provide informed solutions and recommendations to customers.

Richmond Hill, Ontario, Canada

• Development of advertising products focused on the real estate sector. Working for realtors from different companies such as Remax, Century21, EXP, and Keller Williams, among others.• Design graphic pieces for digital and printed material such as brochures, stationaries, and flyers.• Retouch photos, and any other graphic elements for realtors, using Adobe Photoshop, Adobe Illustrator, and Adobe InDesign.• Development of graphic templates for social media, Instagram & Facebook campaigns.• Development of advertising elements following the graphic line of the branding of each client.• Coordination and support in the production of printed materials in the operational area.

Lima Province, Peru

• Lead, assist, and coordinate multidisciplinary graphic designers to develop Website graphics, content, marketing strategies, and social media advertising.• Advise clients on advertising strategies to develop and implement digital marketing campaigns, designing landing websites, post calendars, or other graphic material tools. • Research of the market insights to implement Social Media advertising campaigns using Facebook Business Manager, Whatsapp for Business, and Instagram.• Develop and design email marketing campaigns using Mailchimp.• Gather, research, and design presentations, brochures, reports, or other brand material for internal and external audiences.• Advise clients to establish the graphic overall look, layout, flow, and content of their websites using Shopify, WordPress and Elementor.• Develop and organize, meetings and ceremonies to close corporate alliances.• Design graphic materials for print and web, using Adobe Photoshop, Adobe Experience Design, Adobe InDesign, and Adobe Illustrator, to promote sales in different businesses sectors.• Design and develop the appearance of the graphic elements, using typography guides, photo and illustration banks, with the Adobe Creative Suite software.• Design and develop strategic marketing and branding plans to promote the business sales by social media and emailing.• Speaker member in workshops for small entrepreneurs on Digital Marketing & Branding topics.• Digital marketing campaigns obtaining Clicks Through Rate (CTR) average above 4 - 6%.• Application of organic strategies through social networks generating leads without budget.• Implementation of promotion strategies through social networks using sales funnel, obtaining a cost per message of $ 0.15.#DigitalMarketing #Design #Designer #Graphicdesign #OnlineMarketing #Publicity #Illustrator #Photoshop #Adobeillustrator #adobephotoshop

Lima, Perú

• Evaluate and improve customer service and respond to customer requests and issues.• Develop and implement marketing strategies to promote sales for potential clients.• Follow up the customer service after the sale to resolve problems and to provide ongoing support. • Advice on investment, savings, and family protection programs.• Develop market research to target new customers.• Review and adapt information regarding products, competitors, and market conditions.• Monitoring of the client portfolio and payment supervision.• Solution of problems in the procedures of the policies.

• Plan, organize, and supervise the flight operations, coordinating activities with the crew establishing duties and responsibilities on board.• Communication with multiple areas as marketing, or onboard service, creating improvements in the travel experience process.• Support the crew team, providing coaching and counseling about the service and safety onboard.• Prepare and submit the crew progress onboard evaluation and the flight report.• Coordinate and communicate with different areas to establish the flight service plan.• Supervised and Monitored the flight, Leading the crew in job duties, safety procedures, customer service, and company policies.• Temporary support to the on-board service management back office as a crew chief assistant, supervising the daily operations of hundreds of flights and managing the crew team.• Fast response and handling of unexpected emergencies in flight operations.• Ability to manage multiple tasks with excellent negotiation skills.• Assistance to passengers in their complaints, flight special requirements, or travel inquiries. • Awarded for exceptional goals in 2015 (top performance)• Awarded as one of the best Flight Service Managers 2015.• Punctuality index on flights above average at 98%.#cabincrew #flightattendant #crew #chiefonboard #chief #servicechief #customerservice #customerservicesupervisor

• Support for on-board service management, implementing ideas to improve the customer experience on board.• Communication with different operational areas creating process optimization plans for the crew management.• Saved time in the analysis of the crew schedules by 60% implementing excel charts.• Developed and implemented error reduction initiatives that decreased departmental / employee errors in 2015.

• Support and customer service care during flight emergencies.• Make announcements, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, and ensure that all necessary supplies are on board.• Provide travel information and resolve customer complaints.• Submit safety and service reports to improve the travel experience.• Customer experience management on flights.• Supervision and control of logistics on board for the service.• Support and customer service care during flight emergencies.• Make announcements, explain and demonstrate safety procedures, check the general condition of theaircraft cabin, and ensure that all necessary supplies are on board.• Attended trainings in customer service, conflict resolution techniques, and safety procedures.• Provide travel information and resolve customer complaints.• Submit safety and service reports to improve the travel experience.• 100% satisfactory evaluation in all the years evaluated by the Flight Service Managers.• Recognition by colleagues and bosses, through the virtual platform "bravo" for demonstrating leadership, excellence and teamwork.• Awarded as the best on board Duty Free seller of the month, during the years 2010, 2011 and 2012.

• Provide travel information to clients regarding destinations, transportation, and accommodation options and travel costs, and recommend suitable products• Plan, organize, and book reservations for individuals or groups.• Promote particular destinations, tour packages, and other travel services.• Provide travel tips regarding tourist attractions, foreign currency, customs, languages, and travel safety.• Answer enquiries regarding hotel services by telephone and in person, provide information about services available in the community, and respond to guests' complaints

Honours - Graphic Design For Print & Web, Graphic Design

**with Honours** Adobe Photoshop Adobe Illustrator Adobe InDesign Adobe XD - Experience Design HTML/CSS3 Typography UI / UX

Marketing Digital - Growth Hacking - Wordpress - Machine Learning, Intermedia/Multimedia

Courses: - Growth Hacking - Marketing Digital - Machine Learning - Wordpress

Master In Strategic Business Administration, Mba

Activities and Societies: Beta Gamma Sigma honor society member#betagammasigma #MBA

Master In Marketing & Sales Management, Marketing

Master in developing strategies for sales & marketing. Courses: e-commerce, community management, strategic marketing, publicity, digital.

Diploma Of Education, Project Management

Certification in project management under the PMBOK 6th guide by the Project Management Institute (PMI).

Lean Six Sigma, Improvement Process

Yellow Belt certified using the LEAN Manufacturing and the SIX SIGMA continuous improvement process

Mentoring Program, Business Manager

Online course conducted by the Harvard virtual platform to develop soft skills as, leadership, coaching, active listening, negotiation.

Licentiate In Tourism & Hotel, Hospitality Administration/Management

Strategical management in the hospitality industry

Bachelor In Tourism & Hotel Management, Hospitality Administration/Management