Paul Quay Email & Phone Number

Singapore

Resorts World Sentosa (RWS) is hiring :Network ManagerNetwork EngineerProject EngineerAt RWS, you'll experience a nurturing and supportive working environment with reasonable and supportive senior management.RWS is undergoing a significant expansion called RWS 2.0 to revitalize tourism post-pandemic. The expansion includes new attractions such as Minion Land at Universal Studios Singapore and the Singapore Oceanarium (3 times the size of S.E.A. Aquarium), as well as refurbishments to hotels and the convention center. The development also emphasizes sustainability, with RWS achieving multiple recognitions for its environmental efforts and committing to the "RWS Full Circle framework" for low carbon and circular economy business practices.

Singapore

• Lead a team of Service Delivery Managers (covering 40+ operational projects)• Responsible for P&L, customer satisfaction, SLA, Audit Compliance• Personally run Day2 operations for client (services include Service Delivery, SOC Operations, Device Management, Compliance & Governance)

Singapore

• People manager for a team of Cyber Security Consultants• Responsible for growing the cyber business, & respond to tenders, by providing professional service pricing, drafting all responses related to project management• Final escalation point for all stakeholders (customers, management & my subordinates) for all projects and tender matters.• Deliver projects that include firewalls, cyber threat intelligence, vulnerability detection, malware detection & and analysis, SIEM, 2FA, secure file transfer, privileged access management, log collection and retrieval, and big data security analytics.

Managed a team cyber security project managersDeployed Cyber Security services for government data centres

Spearheaded the national wide cyber thread intelligence systemsDeployed forensic systems, IPS, firewalls for defence customers

Singapore

(1) PRE-SALES SUPPORT====================• Worked with solution consultants, account managers, to sell professional services for different lines of business (WAN, IP telephony, call centre, messaging).• Developed cost case, timeline, implementation plan, and making presentations for RFPs & sales event• Proposed transition plan, resource plan, migration strategy, risk analysis, governance structure(2) PORTFOLIO MANAGER====================• leading 4 project managers to run & manage a portfolio of regional projects• coach & mentor for project managers in APAC for complex projects(3) PROGRAM MANAGEMENT========================• Transformed LAN, WiFi & IP Telephony services for LVMH's subsidaries (wine, watches, fashion, jewelry, perfumes, cosmetics, accessories, leather goods)• Consolidate Avago's WAN, conferencing service, telephony service in 32 offices world-wide (Contract = US$22M) (4) PROJECT MANAGEMENT & TRANSITION=================================• Deployed maritime VSAT on vessels for an Offshore Vessel company• Revamped IP-phones & voice-mail system for 100+ offices & contact centres for LV in APACAWARDS=======• 2013 : Promoted to Project Director from Senior Project Manager• 2013 : Large Deal Incentive Plan Award• 2014 : Orange Local Award (Europe)• 2014 : Orange Local Award (Asean)

Based In Singapore

(1) PROGRAM MANAGEMENT========================• Managed Baxter's APAC IP-Telephony program. Relocated IPT data centre hosting services (CUCM+UCCX); upgrade & migrated IP telephony services in 39 offices(2) PROJECT MANAGEMENT & TRANSITION======================================• Deployed WAN services for Siemens in 270+ countries globally in 8 months (Contract = €80M)• Deployed terrestrial VSAT in African countries for an oil exploration customer• Implemented & migrated the messaging services (Outlook, BlackBerry, SharePoint, Communicator) for NOL 12,000+ users in 6 months ($38M)• Consolidated 4 data centres into 1 within 6 months, replaced 72+ servers into 1 chassis by deploying virtualised servers, backup, & storage• Consolidated contact centre for Nokia from 32 countries (400,000 calls/monthly) into 4 call centres• Procured, delivered, installed, & optimized SCB's proxy server system in 51 remote countriesAWARDS=======• 2009 : Major Supporting Role (Asia Pacific)• 2010 : Employee of the Year (Asean)• 2010 : Top Service & Tech Support (Asia Pacific)• 2010 : Most Innovative Sales Team (Asia Pacific)• 2010 : Top Global Services Team (Global)• 2011 : Living The Orange Values (Asia Pacific)• 2012 : Orange Local Award (ASEAN)• 2012 : Large Deal Incubation Program Instant Award

Singapore

ACCOUNT MANAGER================• specialised in selling Electronic-Data-Interchange Services to banking, automobile, manufacturing customers.TECHNICAL SOLUTION ARCHITECT==========================• for selling IBM Network-Outsourcing-Services• for reselling AT&T Managed Wide-Area-Network servicesTRANSITION & TRANSFORMATION MANAGER===================================• took-over and transformed SIA's networking services (circuit, staffs, hardware, maintenance) in 100+ offices world-wide• built & migrated Email, BlackBerry, Communicator, Desktop Management systems for Lenovo's 26000+ end-users globallySERVICE DELIVERY MANAGER========================• end-user computing services to SIA (12000+ end-users in 100+ offices)• managed regional WAN services for Epson & ShellPROGRAM MANAGER=================• managed WAN services for Halliburton worldwide• messaging platform for Lenovo's 26000+ end-users worldwideAWARDS=======2007 : Promoted to Advisory Project Manager2007 : Nominated for Hundred-Percent-Club (exceeded all of the delivery targets)2006 : Received Bravo award for successful delivery of India Command Centre & Network Services project2005 : Won IBM Bravo award for successfully managing 4 projects with perfect customer satisfaction score2005 : Won Ovation award for completing an Airlines'​ transition project ahead of schedule, and below budget2005 : Granted IBM share options2004 : Promoted to Associate Project Manager / Advisory IT Specialist2004 : Granted IBM share options2003 : Granted IBM share options2002 : Granted IBM share options (Given only exceptional talent - top 5% employees)2002 : Attained highest rating for annual appraisal (top 10% of staff)2002 : Received monetary award from customer's customer for successful completion of overseas projects2002 : Received IBM Bravo award for successfully managing many IT projects across the region

Singapore

Sales Support : Ensure Spare-part availability, HelpDesk readiness for product launchTechnical Support : Service Centre readiness, product issue resolution, training material readinessProducts managed & launched : R250, SH888, TH688, T10s

Singapore

Program Manager for Year 2000Manager for APAC HelpdeskProcurement lead buyer of hardware & software for all APAC offices

Singapore

Helpdesk Manager (supporting PC, software, printers) for 132 branches+officesLAN, Lotus Notes & Sun Solaris Administrator for branches & officesBudgeting for IT expenditure for Bank (PCs, router, hub, switches, & software)

Singapore

Lead Systems Analyst for Electronic Payment for Shares systemLead Systems Analyst for Dividend Crediting Scheme systemProgramming in Cobol, CICS, DB2, Easytrieve, JCL

Bachelor Of Science (B.Sc.), Computer Science & Information Systems

Gce "A" Levels

Gce "O" Levels