● Created task sequences in SCCM enabling computer imaging which enabled IT automation, efficient workstation set-up, and heightened organizational cybersecurity via regularly pushed software patches.● Rolled out new company on prem share drive improving drive speed, more storage with the option to add additional space later.● Improved Security Group/Access control on company share drive which helped manage access to sensitive areas with confidential IP.● Migrated several outdated/unsupported SharePoint servers onto Microsoft 365 SharePoint online which improved security and streamlined access control.● Facilitated complete office transition to a new building including full IT site set-up and logistic coordination with vendors. ● Audited building energy consumption which conserved power and saved money.● Set up EV chargers and implemented waitlist feature.● On-site IT support for 80 employees

● Set up FDA email encryption with research teams.● Onboarded 120 sales staff in a 4-week window utilizing a Mobile Device Management (MDM) platform for content management and device security. ● Logged all inventory and managed an Inventory Management System to record company assets.● Trained users on many cloud-based programs (Office, Video conferencing, etc.).● Implemented an online helpdesk system to help streamline helpdesk requests.● Provided remote IT support for out-of-state employees.● Deployed new computers, iPad, and mobile phones to corporate users.● Coordinated logistics with different vendors (electricians, IT data vendor, architect, etc.) to ensure all needs were met in two separate facility moves.

• Primary function to support and motivate Merchants on the Rakuten Marketplace• Execute strategies to maximize efficiency in order to reach goals• Assist merchants in a timely fashion with any technical or sales concerns• Teach merchants the procedures of the Rakuten Marketplace (Feeds, and seller tools)

• Primary function to recruit and work with small and medium businesses• Acquire merchants to sell their products on Rakuten.com• Outstanding office skills- communication, followups, phone calls