Paul Shulver Email & Phone Number

Houghton Regis

Part of the Leasehold Services Team, responsible for giving guidance to our internal stakeholders on a wide range of subjects. For example;Boundaries, Service Charge Resonableness, Section 20, Debt Recovery, Lease Drafting, Landlord consents, Repairs, renewals and, improvements, Currently studying the Landlord & Tenant Law at Level 6 with ILEX.

Luton

I am responsible for the development and growth of the Property Transfer function at FirstPort. As a specialist in the field I will be looking at making sure we have the right resources, robust processes and implementing positive changes to improve our overall effectiveness.

Luton, United Kingdom

The Specialist role was refocused into that of a Team Leader to support the Head of Property Transactions and assist the wider business and other support functions with Property Transfer related enquiries/advice. The Team Leader is responsible for creating a positive, confident and able team through robust training and 1 to 1 coaching. A Team Leader is expected to challenge the status quo, seek new areas of opportunity/growth and work closely with other areas of the business to deliver the best service available to our customers. A Team Leader is also expected to be mindful of department targets growth targets and adapt on the fly to department specific needs.Within the last year I was asked to step up in the absence of a Property Transfer Manager with very short notice, unify a team, improve the level of service and deliver on department growth targets.I have developed very good working relationships with other departments, clients, customers and 3rd party businesses we liaise with which has contributed largely to the effectiveness of my team. The past year has been incredibly challenging and I am very proud of the effort and the contribution my team and I have had in improvement of productivity within the department.Within this role I have set up automatic e mail filtering/sorting to ensure correspondence comes back to the right person while sending from a group box, streamlined internal processes, assisted in recruitment, delivered presentations to the Head of Finance and the Chief Financial Officer as to my vision for the development and growth of the department. I have been nominated by colleagues, clients and customers and have won a Wow Award (https://www.thewowawards.co.uk/) for going above and beyond for our customers.

Luton

A Property Transfer Specialist was introduced to support the Property Transfer Manager in answering daily enquiries and managing the daily workload. The Specialist was responsible a small team and multiple portfolios, dealing with complaints, complex transactions and performance management as well as carrying out the duties of a Property Transfer Administrator. Within this role I began to look at our department processes, introduced new ways of working and developed two spreadsheets which have become crucial to the productivity of the department over the last two and a half years.I also began looking at how we communicate and started redesigning our correspondence from the ground up to improve the level of communication and service to our customers and to also establish a baseline for training needs.

Luton

A Property Transfer Administrator is responsible for liaising with Solicitors/Conveyancers in the provision of paid for services and deal with bespoke additional transaction specific enquiries. Prior to completion of the transaction the administrator is required to deal with all enquiries within a strict turnaround time and manage a portfolio as part of a larger team. Post completion the administrator is required to finalise the transaction and ensure strict compliance with Lease/Transfer Covenants and Land Registry Guidelines.Within this role I solely covered a colleague's portfolio while they were on maternity leave. Following my initial training, I was required to work independently for long periods and become the Property Transfer liaison for that portfolio.I was also seconded to assist in the development of a case management system as someone who understood the day to day function of the Property Transfer Department and as someone with an above average understanding of IT. I was drafted in to test the system and was asked to provide feedback to the development team to help the project progress.

Luton, United Kingdom

Working with the in-store management team to ensure smooth operation of the outlet.Frequent cash handling and banking tasksLeft to oversee staff training and development

Luton, United Kingdom

Re-hired based on proven track record as a season staff member capable of dealing with the Christmas sales period, supporting the management team and helping with staff recruitment, training and induction.

Luton, United Kingdom

Supporting the branch manager directly with day to day store operations.Continual day to day performance management of store and individual staff members through use of KPIsCreating efficient staff rotas, maximising team strengths and potential.Payroll Authorisation