Leader of the Customer Success, Support, and Implementation organizations, reporting to the Chief Operating Officer.My responsibilities include:• Managing and optimizing the post-sales experience for all Flexential customers• Establishing executive level relationships with customers, focused on business impact and outcomes• Serving as an escalation point for at-risk customers and providing strategic guidance to the teams• Developing action plans to achieve net revenue retention targetsUtilizing our people, values and reliable performance, Flexential is deeply invested in the success of our 3,000+ customers, who trust us to deliver data center solutions of colocation and interconnection, as well as cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 domestic and international markets and comprises 41 highly redundant and connectivity-rich data centers.

• Leader of the global team of Customer Success Managers, Technical Account Managers and Resident Xperts• Designed Customer Success organization and playbooks to maximize product adoption and drive expansionNutanix is a leader in enterprise cloud computing, enabling IT teams to build and operate highly scalable software-defined data centers. 26,000+ customers.

Vista Consulting Group (VCG) is the dedicated consulting partner of Vista Equity Partners, a leading global technology investor. I developed and led VCG's Customer Success Practice.VCG is integral to Vista’s investment philosophy and vision, offering management teams expertise, focus, and discipline to achieve their goals and advance their operational and growth strategies.

Leader of the BrightEdge Enterprise business unitBrightEdge provides marketers with powerful insights for search engine optimization (SEO) and content marketing. The BrightEdge SEO platform is used by 55% of the Fortune 100, 8 of 10 Top online retailers, 8 of 10 Top tech companies, and 7 of 10 Top hotel groups.

Responsible for managing a set of Gainsight’s major customers• Guided customers in integrating Gainsight into their business processes to drive business results• Conducted regular sessions with customers to provide product expertise and advise them on best practices• Led Executive Business Reviews to review joint progress, identify opportunity and agree on actionable next steps for the partnerships• Took ownership and led Gainsight’s response in numerous Red account situations, leading to successful renewalsGainsight is the leader in Customer Success Management, backed by Vista Equity Partners and named one of America’s Most Promising Companies by Forbes.

Leader of the Account Management, Customer Success and Shared Services teams.* Responsible for renewals and upsells, customer success, social, creative, and analytics* 2000+ enterprise clients including Sears, Expedia, MGM Resorts, T-Mobile, Con-Agra Foods, Hershey, Marriott and HiltonSymphony Talent's award-winning talent acquisition solutions combine mobile and social capabilities, employer brand strategy, creative, digital and media placement with applicant tracking and assessments.

Leader of Customer Success, Pre-sales Consulting, and Professional Services teams, reporting to SVP WW Sales.• Rapidly built a global team of 200+ professionals, in 24 offices. Created a culture of excellence and teamwork, with high morale. Net promoter score (NPS) of 70• Grew bookings from $400M to $1B+• Drove successful global rollouts of new products including Talent Pipeline, LinkedIn Company Pages, Sponsored Jobs, Sales Navigator, Sponsored Updates• Rallied around Solutions Index to incent sales force to sell media products. Result: LinkedIn Talent Solutions media sales increased by 440%Satisfied clients include AmEx, BP, Citi, Google, Microsoft, Samsung, Standard Chartered Bank and hundreds of other major customers, as well as many small businesses.

2009-2011: Director, Channel Sales and Partnerships • Developed and managed the 2009 global launch of the Google Apps reseller program and grew it to include thousands of resellers. Consistently exceeding sales targets, making this one of the first examples of a successful SaaS channel • Launched Google Apps Marketplace in 2010. ISV partners include Intuit, SAP and many others• Developed alliances with Cloud Sherpas, SADA, LTech, Appirio, Accenture, CSC, Tempus Nova, TCS, Infosys, ACS, Verizon, Dito, Sheepdog, Daston, DLT, and numerous other partners• Built high performance sales team by recruiting top talent from salesforce.com, Cisco, IBM, Adobe, BEA, Microsoft, Oracle, SAP, GE, others2007-2009: Managing Director, Asia Pacific and Latin America • Hired and managed the direct sales team• Built highly productive reseller channels• Grew sales 540% in two years• Developed Enterprise regional business plan, including detailed strategy for Google AppsNote: Google Apps has been renamed Google Workspacehttps://workspace.google.com/https://cloud.google.com/

Sold Persistence Software to Progress in November 2004. Stayed with Progress and took on the challenge of leading the Enterprise Infrastructure business in Asia Pacific and Latin America.Sales offices in Japan, Australia, Singapore, Hong Kong, Malaysia, Mexico, Brazil, Argentina and Columbia. • 2006 Progress Worldwide Region of the Year• 2005 and 2006 Sales Achievement Award for Quota Overperformance

Responsible for channel sales, partnerships and corporate development (M&A).Key achievement: Sold Persistence to Progress in November 2004.• Acquisition price was 53% premium on Persistence public stock price• Managed all aspects of the Persistence acquisition, including contract negotiation, due diligence, public filings, and communication with Board of Directors

Led Vanguard Ventures' investment in Flypaper, and represented Vanguard on the Board of Directors 5/00-5/01. Assumed CEO position in June 2001.Grew revenue by 140% while rationalizing the company's cost structure. Generated multiple acquisition offers, and led merger with public company in 2002.Flypaper was an early leader in delivering Software-as-a-Service (SaaS), providing a hosted suite of collaboration software including email, calendar, groups, instant messaging, web conferencing, online documents and more.(Note: A new, unrelated company has since bought the domain flypaper.com)

Led venture capital investments for $240M early stage fund. Sourced deals, negotiated investment terms, held board seats, assisted portfolio company CEOs with fundraising, recruiting and strategy.Primary focus: Internet, E-commerce, Software-as-a-Service

Led team of product managers. Zip2 was co-founded by Elon Musk (PayPal, Tesla). Zip2 was the first company to bring vector-based maps and door-to-door directions to the internet, and it built the online content management systems behind more than 100 media companies, including The New York Times. Zip2 was acquired by Compaq / AltaVista for $307 million in cash. AltaVista was acquired by Overture, and Overture was then acquired by Yahoo. Investors included The New York Times Company, Knight-Ridder, Mohr Davidow Ventures, Softbank and the Hearst Corporation.

Led team of product managers. Starlight Networks was a venture-backed company that pioneered streaming video for corporate networks. Acquired by PictureTel, the videoconferencing market leader, in 1998. Customers included Bloomberg TV, General Electric, Johnson & Johnson, Harvard Business School.

Provided strategic consulting to CEOs and senior managers of Global 2000 corporations. Served clients in industries including high technology, finance, consumer goods, utilities, and aerospace. Silicon Valley and Los Angeles offices.

Drove sales of HP’s disk drives to computer systems companies such as SGI, Sequent (IBM), Unisys, AST and others. Position required the ability to quickly interpret complex, competitive sales situations in order to win. Prior to joining sales, led a two year development project to design laser-based servowriters for robotic workcells.

Responsible for developing tooling and processes for high volume disk drive production lines. IBM was the #1 disk drive company during this period, and introduced many leading edge innovations. Won several awards for outstanding contributions, and received a full scholarship to engineering graduate school.