Paul Smallman Email & Phone Number

Engage a portfolio of 190 accounts totalling over $3 million, while providing consistent customer engagement through data analysis, task prioritization, and personalized communication.- Leverage data analytics to identify customer risks and growth opportunities, including $255k upsell in 2023.- Collaborate cross-functionally to deliver training, consulting, project management and technical support to customers.- Create customer cadences and templates in CRM and Asana, boosting team… Show more Engage a portfolio of 190 accounts totalling over $3 million, while providing consistent customer engagement through data analysis, task prioritization, and personalized communication.- Leverage data analytics to identify customer risks and growth opportunities, including $255k upsell in 2023.- Collaborate cross-functionally to deliver training, consulting, project management and technical support to customers.- Create customer cadences and templates in CRM and Asana, boosting team productivity. Show less

Chattanooga, Tn

- Secured over $1 million in annual revenue and generated over $100K in new (ARR) in my first year by developing and implementing effective renewal strategies and automated processes.- Worked cross-functionally to ensure seamless renewals and identify opportunities for growth.- Analyzed data and performance metrics to extract key insights, which were used to develop data-driven strategies that resulted in increased customer satisfaction, retention, and growth.

Chattanooga, Tn

Managed over 50 volunteers to develop and lead weekly worship services. Wrote original music to meet specific congregational needs and events.

Edited marketing videos for Nike, Lodge, Organic Valley, and more. Developed brand and digital marketing strategies for major companies. Quickly learned and implemented complex software and workflows.

Created and wrote new curriculum including daily lectures and presentationsDeveloped relationships with students to create meaningful learning experiencesQuickly learned and implemented Canvas LMS for virtual and in-person learning

Edited high-quality, professional videos for web and TV. Composed music for video and served as audio technician for sound editing and recording.

Chattanooga, Tennessee Area

Managed the flow and baking schedule of all bread being baked each day. Mastered the specific requirements and techniques necessary to bake over 10 types of dough, wholesale buns, and artisan loafs.

Indianapolis, Indiana

Songwriting, composing, neighborhood research, community development, audio recording and production, and intern management.

Hampden, Md

Video and sound editing, copywriting, production assistant, and client research.

Master Of Arts - Ma, Teaching, Music K-12

Bachelor Of Arts (B.A.), Music Performance, General

Activities and Societies: Chorale, Chamber Singers, Intramural Soccer, Madrigal Singers, Intramural Volleyball, Intramural Basketball.

Education record

Adventurer