• Led project management initiatives in the Government sector, leveraging Salesforce’s Government Cloud Plus and Experience Cloud for USDA projects• Ensured proactive and clear communication with client stakeholders throughout project lifecycles• Employed Jira/Confluence for comprehensive management of project requirements and tasks across all project team members• Utilized Excel/Smartsheet to maintain and execute project management plans, ensuring adherence to timelines, budgets, and customer deliverables• Implemented Agile/SCRUM methodologies to drive sprint-based development efforts effectively• Communicated project plans, status updates, business goals, and governance strategies to project teams and stakeholders• Monitored and evaluated task progress, managed risk/issue register, implemented mitigation and escalation plans, and adjusted schedules as needed• Fostered strong client and internal team relationships, contributing to project success and client satisfaction• Secured and maintained a Secret Clearance required for government client engagements• Exhibited strong attention to detail and effective multitasking skills in high-pressure, deadline-driven environments

• Served as PM wide range of sectors to include private, higher education and government Salesforce Implementations• Maintained prompt and proactive communication with client stakeholders• Utilized tools such as Jira/Confluence to manage requirements and tasks for all project resources• Managed PM plans to ensure projects stayed on timeline, within budget, and achieved all customer deliverables• Utilized Agile/Waterfall methodologies based on type of work• Communicated project plan, status updates, business goals, and governance plan to team and stakeholders• Tracked and analyzed task completion, risks/issues, mitigation strategies, and schedule adjustments• Built strong relationships with client and internal team members to deliver success• Obtained and passed background check necessary to work with government clients(Secret Clearance)• Demonstrated success leading multiple teams simultaneously, consisting of up to 8 people per team• Attention to detail and the ability to effectively multi-task in a deadline-driven atmosphere

• Developing and managing implementation plans for new Salesforce implementations• Communicating with internal Admin/Dev teams and acting as first point of contact for customers• Managing implementation plans to ensure they stay on timeline and budget• Accessing risks, opportunities, deliverables, and threats for projects• Guiding and mentoring newly certified SF Admin team members

• Setup and configured custom fields, objects, reports and dashboards to help companies optimize their use of time and data, with initial and reimplementation of Salesforce• Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities• Implemented security and sharing rules at object, field, and record level and created roles for Support agents and managers. Created various profiles and configured permissions for the business users according to the organizational hierarchy• Planned and outlined project requirements and resources while maintaining budget and timeline• Implement third party integration software within customer’s Salesforce Organizations

• Managed Service/Support personnel and processes and served as PM on 100+ implementations of hardware and training yearly• Assisted VP Business Development/Sales in managing sales cycle and took over ownership from PM point of view of closed deals through to Go Live• Served as internal Salesforce Admin and also Franconnect CRM Admin for franchising sales and expansion

• Leveraged data and technology to improve KPIs through performance management and automation • Served as internal PM role for necessary duties from sales cycle through customer installation/training • Managed project scope, budget, forecast, resources, and deliverables within specified deadlines while continuously assessing the client's ability to change relative to the initially agreed upon scope

• Ensured the correct products and services are delivered to customers in a timely manner • Served as link of communication between key customers and internal teams • Expanded the relationships with existing customers by continuously proposing solutions that meet their objectives

• Managed a portfolio of almost 50 sites and up to a value of almost one million in revenue • Managed deals for clients from point of sale to implementation phase (technical, clinical, training, etc.) and then to Go Live • Assisted with acceptance testing for stability, feature enhancements, and product defects prior to production rollout

• Led software/hardware testing that supported the development and execution of the Product Roadmap • Assisted in cultivating new partnerships with vendors for cart manufacturing and hardware peripherals • Tested all hardware and peripherals before products transitioned to production environment

• Installed, setup, and configured REACH products within customer environments either on-premise or remotely and then trained end-users (nurses and physicians) on core functionality on REACH application and hardware(telemedicine mobile carts) • Utilized and administered Salesforce CRM for internal case management and knowledge base • Liaison between clients and development to gather business requirements and feature requests for REACH applications • Tested newly developed products in QA and UAT environments to ensure quality in advance of general release

• Managed and maintained computers, network and phone system for corporate office and seventeen mall locations• Identified, troubleshot, researched, supported, and resolved user IT issues• Provided training for end-users on business applications and computer systems• Managed all cell phone and blackberry devices including BES Server• Maintained/troubleshot Optec, EDS Reader Boards and Entrance Features at mall locations