Paul Frank Email & Phone Number

Denver, CO, US

Redmond, Washington, US

• Lead engagement & analytics, as well as faith-based management software solutions, focusing on overall increases in payments (donations) and digital engagement.
• Primary focused on product strategy, delivering product features which simplify workflows, make users more productive, and using data analytics to identify key areas of risk and opportunity
• Work closely with leadership, design/research, engineering, marketing/sales to identify opportunities and solutions

Denver, CO, US

• Led analytics product line, delivering next-gen predictive analytics products and first reporting solutions to clients, including predictive analytics, SDoH, reporting and consumer personalization.
• In concert with applied analytics and data science teams, leveraged over 1,000 consumer clinical and behavioral data variables to build predictive models (AI/ML techniques) revealing population analytics.
• Directed the use of advanced analytics and consumer risk scoring, driving personalization workstreams to maximize consumer acquisition, adoption, engagement and retention.

Nashville, Tennessee, US

• Directed next generation analytics data platform, serving large IDN/ACO clients, focused on driving optimal management of population health and value-based care use cases.
• Executed growth strategy, drove product development backlog, collaborating with internal and external teams across the business to ensure successful roll out of new features and products.
• Coordinated full go-to-market, worked with clients and colleagues to define product requirements and organizational readiness for product roll outs, acting as product SME, driving best practice and utilization.

Louisville, CO, US

• Directed GHX procurement solution, including requisitioning, formulary management, approval workflow, budgeting and order integration with GHX exchange.
• Led the GHX Analytics portfolio ($15M+ annual revenue), including market intelligence and hospital analytics products.
• Created vision, strategy, business case and requirements with full project oversight and P&L performance.
• Led product teams, working closely with R&D and architecture to re-platform products while also delivering several new offerings to existing/new markets and clients.
• Directed go-to-market with sales, marketing, implementation and support teams. Increased sales annually 20% while also successfully implementing plans to exceed customer retention goals.

Louisville, CO, US

• Account lead for strategic supplier customers, driving retention, satisfaction, utilization and working closely with sales to discover growth opportunities.
• Directed a strategic customer experience program, focused on driving utilization and satisfaction while furthering sales with the current customer base.
• Communicated cross-functionally to secure stakeholder participation, hiring a team of 12 consultants for project planning and execution, resource management and ongoing reporting to executive leadership.
• Trained, deployed and led the consulting teams for 80+ hospital systems through various implementation projects, resulting in high-utilization, satisfied clients and revenue growth.

New York, New York, US

Managed a diverse collection of customer inquiries relating to their Citibank account. Answered customer’s questions by providing adequate information based on knowledge of the many Citibank products and services. During this short tenure, conquered business and cultural differences while achieving top sales numerous times, including recognition for.