Paul T. Email & Phone Number

United Kingdom

High Wycombe

Managing the training and education of 22 of new team members, providing formal training and guidance to technicians enhanced by years of experience in the IT industry. Allocating technicians to specific tasks/faults dependant on their training levels and abilities, ensuring standards are met and SLAs’ adhered to. Constantly pursuing further training outside of what is required of them to enhance their professional development and interests.

High Wycombe

Monitored and maintained multiple secure systems vital to the efficient operation of government networks.Rectified a major network fault that caused complete system loss. Following correct process/troubleshooting efficiently. The system was back online by eliminating elements of the network that could be at fault by using network monitoring tools, checking the physical hardware status LEDs’ and troubleshooting the network components configurations. Mentored the shift technician on all… Show more Monitored and maintained multiple secure systems vital to the efficient operation of government networks.Rectified a major network fault that caused complete system loss. Following correct process/troubleshooting efficiently. The system was back online by eliminating elements of the network that could be at fault by using network monitoring tools, checking the physical hardware status LEDs’ and troubleshooting the network components configurations. Mentored the shift technician on all aspects of this role, educating them in troubleshooting, monitoring and configuring networks. Provided out-of-hours support for the external broadband network. Rectifying faults that occurred interrogating the CISCO routers and switches. Show less

Brize Norton

Coordinated the installation and design of network infrastructure for the entire locations network which encompassed over 3000 users with a team of five personnel.Consulted with customers discussing their requirements, analysing the physical infrastructure available to them and liaising with external agencies for the provision of extra network components. Entrusted with managerial roles and responsibilities as a junior technician due to a confident approach and professionalism in… Show more Coordinated the installation and design of network infrastructure for the entire locations network which encompassed over 3000 users with a team of five personnel.Consulted with customers discussing their requirements, analysing the physical infrastructure available to them and liaising with external agencies for the provision of extra network components. Entrusted with managerial roles and responsibilities as a junior technician due to a confident approach and professionalism in working procedures. Attended and participated in high level meetings representing our department and personally signed off a network and electrical installation after the completion of a multi-million pound project. Show less

Leeming

Monitored multiple networks in the UK and internationally remotely as a lone shift worker, enjoying the responsibility and importance of this role. Analysed data history and present data using network monitoring tools to spot faults immediately. Liaise with the correct agency providing information on the fault and updating the customer on rectification procedures ongoing and likely timescales so that they could utilise backup capabilities. Gained skills and knowledge from this job on… Show more Monitored multiple networks in the UK and internationally remotely as a lone shift worker, enjoying the responsibility and importance of this role. Analysed data history and present data using network monitoring tools to spot faults immediately. Liaise with the correct agency providing information on the fault and updating the customer on rectification procedures ongoing and likely timescales so that they could utilise backup capabilities. Gained skills and knowledge from this job on how to handle data very securely as its integrity and security was of the highest priority. Implemented installations and ongoing maintenance on network equipment both in the UK and overseas. Show less