Paul T. Email & Phone Number

United Kingdom

High Wycombe

Managing the training and education of 22 of new team members, providing formal training and guidance to technicians enhanced by years of experience in the IT industry. Allocating technicians to specific tasks/faults dependant on their training levels and abilities, ensuring standards are met and SLAs’ adhered to. Constantly pursuing further training.

High Wycombe

Monitored and maintained multiple secure systems vital to the efficient operation of government networks.Rectified a major network fault that caused complete system loss. Following correct process/troubleshooting efficiently. The system was back online by eliminating elements of the network that could be at fault by using network monitoring tools, checking.

Brize Norton

Coordinated the installation and design of network infrastructure for the entire locations network which encompassed over 3000 users with a team of five personnel.Consulted with customers discussing their requirements, analysing the physical infrastructure available to them and liaising with external agencies for the provision of extra network components..

Leeming

Monitored multiple networks in the UK and internationally remotely as a lone shift worker, enjoying the responsibility and importance of this role. Analysed data history and present data using network monitoring tools to spot faults immediately. Liaise with the correct agency providing information on the fault and updating the customer on rectification.