As a multi-disciplinary technical leader, I find there’s great value in having managed a variety of functional areas, including professional services, technical support, SRE and development organizations. With my diverse background, I’ve become truly passionate about working with customers to ensure their technology is working for them. Whether that’s by implementing customized solutions or determining the root cause of their issues its all about accelerating time to value and retaining customers.In today’s 24x7, global landscape, I’ve had the privilege of building and leading top-notch global teams, often focusing on identifying complex issues and solving those with technology, people, or processes. A great example of my diverse leadership was at Auth0, where I headed up global service delivery. In this role, I simultaneously managed both the professional services and the private cloud operations team, utilizing two different skillsets.Operational Leadership | Program Management | Software Engineering LeadershipIncident Response | DevOps | SaaS | PSaaS | | Global Service DeliverySoftware Development Lifecycle (SDLC) | Open Source Software | Site Reliability EngineeringTeam Building & Mentorship | Customer Technical Support | Cloud Environments