Paul Walker Email & Phone Number

Florida, United States

Denver, Colorado, United States

Implement customer IT solutions using Ivanti Neurons for Service Management and Asset Management (including Incident, Service Request, Service Catalog, Problem, Change, CMDB, Project/Portfolio Management) from design workshop to go-live.Customize Ivanti applications when necessary to accommodate clients’ specific needs.Provide ITIL based consulting for.

Rockville, MD

Manage day-to-day operations of EITM PracticeProvide mentorship and work collaboratively with consultants to ensure that they have necessary resources to ensure successful project implementations.Set and manage project expectationsAct as liaison between Integral and customers to ensure that customers are receiving the proper support and are getting the.

Valrico, FL

Smoking Bear LLC provides consulting services in areas of IT Service Management, IT Asset Management, IT Process Automation, Solution Architecture and the Software Development Life Cycle (SDLC). Working with multiple contractors to provide services to customers around CA Technologies ITSM and HEAT ITSM product suites.

Performed client requirement analysis; developed design specifications; formulated and implemented appropriate solutions (data migrations & integrations) and proofs of concept with relation to CA Process Automation and CA IT Asset Management (Software Compliance, Portfolio Management, CMDB & Asset Discovery) for a number of large scale clients. Process.

Subject Matter Expert in Education responsible for updating courseware for CA IT Client Manager and CA CMDB from Version 11 to Version 12Worked with Instructors, Instructional Designers, and other experts in the field to develop, test and deliver the course materials for the courses.

Responsible for executing projects requiring implementation of CA Service Management suite of products (CA IT Asset Management and CA Service Desk Management) and/or customizations (relating to Data Transformation and Data Onboarding) as per customer requirements. Implementation of projects and custom components delivered by Global Delivery.

Responsible for developing new service offerings around CA Service Management suite of products (CA IT Client Manager, CA Migration Manager, CA Service Desk Manager, 3rd Party Partitioning (Ghost), CA Desktop Scripting).Acted as lead developer and implementer of new service offerings at beta sites.

Responsible for executing projects requiring implementation of CA Desktop and Server Management suite of products and/or customizations as per varying requirements.Managed team of Notes developers, architected and developed large scale Lotus Notes development projects for both the native Notes Environment and web environment.

Fairfax, VA

QA Manager:Use troubleshooting skills to detect Data Processing IssuesDevelop and refine Standard Operating Procedures for change control on all IT Projects.Interact with IT staff to ensure IT Projects met users’ requirements.List Manager:Use analytical skills to research market segmentation of potential donors. In 3 years, average donations increased from.

Ms, Information Managment

Ba, Industrial And Organizational Psychology

Activities and Societies: Theta Chi Fraternity, President 1988

Architecture

Activities and Societies: Theta Chi Fraternity