Paul Witthans Email & Phone Number

San Diego, California, United States

• Manage new client software implementation cycles from start to finish for 150+ small to medium-sized law firms.• Act as a product expert, leading customer meetings and providing strategies for product implementation while ensuring alignment with customer needs.• Develop and manage a portfolio of 200+ accounts, maintaining strong relationships and ensuring customers utilize the software to its full potential.are utilizing the software to its full extent• Collect and analyze customer feedback to enhance user satisfaction and drive product improvements.• Execute upsells, account negotiations, and account renewals

Reno, Nevada, United States

• Launched and managed compliance training, performance management training, and DEI training through Absorb LMS.• Tracked and analyzed course KPIs, including attendance, engagement, pass rates, and general feedback, to identify areas for improvement.• Serve as the main point of contact for the Talent team, providing first-line support for employees with inquiries or technical issues via Zendesk and email.• Manage learning and development internal website

Reno, Nevada, United States

• Ensured timely and accurate biweekly payroll processing, addressing and correcting discrepancies using Workday.• Verify that data, such as sick time, PTO, and overtime, is entered accurately and updated within Workday.• Acted as a liaison between payroll and management, ensuring cohesive communication and alignment on key initiatives.• Serve as the main point of contact for the Reno-based HR team, responding to HR inquiries using the Zendesk ticketing system.• Exist as the main point of contact for the broader HR team partnering with employees to ensure their needs are met

Reno, Nevada Area

• Used correct procedures to process orders, assisted with returns, service orders or otherwise address customer service needs• Provided accurate information regarding Patagoniaproducts, customer orders, company service guidelines and company environmental issues• Provided exceptional customer service and follow-up• Assisted with additional customer service departmental tasks/projects as assigned

Reno, Nv

- Update and monitor website daily through WordPress (daily specials, events, important notifications)- Update and post the snow report by 7 AM then update conditions hourly- Distribute Email marketing campaigns using MailChimp- Work with Venus Control Suite and SeeMonster to schedule and remove advertisements around the resort and grounds - Ensure that the correct content is displayed around the resort at all times- Update Mt. Rose - Ski Tahoe staff website weekly- Position webcams accordingly based on events/conditions

Reno, Nevada

- Communicate the availability of alcohol with bartenders- Ensure the bar is organized, clean and approachable at all times- Pour drinks when the bartender is occupied or in need of assistance- Maintain liquor room and change all kegs when necessary

Incline Village, Nv

- Coordinate with other servers/bartenders/bussers to ensure the highest quality service is provided to guests- Ensure guests are attended to and satisfied at all times - Take complicated food/drink orders - Provide wine service- Deliver food/drink in a timely manner

Santa Clarita, Ca

- Coordinate within a team based environment to ensure food is delivered in a timely manner- Ensure orders are correct and delivered at the same time- Support servers/bartenders at all times- Help restock when necessary