Paul Witthans Email & Phone Number

San Diego, California, United States

• Manage new client software implementation cycles from start to finish for 150+ small to medium-sized law firms.
• Act as a product expert, leading customer meetings and providing strategies for product implementation while ensuring alignment with customer needs.
• Develop and manage a portfolio of 200+ accounts, maintaining strong relationships and ensuring customers utilize the software to its full potential.are utilizing the software to its full extent
• Collect and analyze customer feedback to enhance user satisfaction and drive product improvements.
• Execute upsells, account negotiations, and account renewals

Reno, Nevada, United States

• Launched and managed compliance training, performance management training, and DEI training through Absorb LMS.
• Tracked and analyzed course KPIs, including attendance, engagement, pass rates, and general feedback, to identify areas for improvement.
• Serve as the main point of contact for the Talent team, providing first-line support for employees with inquiries or technical issues via Zendesk and email.
• Manage learning and development internal website

Reno, Nevada, United States

• Ensured timely and accurate biweekly payroll processing, addressing and correcting discrepancies using Workday.
• Verify that data, such as sick time, PTO, and overtime, is entered accurately and updated within Workday.
• Acted as a liaison between payroll and management, ensuring cohesive communication and alignment on key initiatives.
• Serve as the main point of contact for the Reno-based HR team, responding to HR inquiries using the Zendesk ticketing system.
• Exist as the main point of contact for the broader HR team partnering with employees to ensure their needs are met

Reno, Nevada Area

• Used correct procedures to process orders, assisted with returns, service orders or otherwise address customer service needs
• Provided accurate information regarding Patagoniaproducts, customer orders, company service guidelines and company environmental issues
• Provided exceptional customer service and follow-up
• Assisted with additional customer service departmental tasks/projects as assigned

Reno, NV

- Update and monitor website daily through WordPress (daily specials, events, important notifications)- Update and post the snow report by 7 AM then update conditions hourly- Distribute Email marketing campaigns using MailChimp- Work with Venus Control Suite and SeeMonster to schedule and remove advertisements around the resort and grounds - Ensure that.

Reno, Nevada

- Communicate the availability of alcohol with bartenders- Ensure the bar is organized, clean and approachable at all times- Pour drinks when the bartender is occupied or in need of assistance- Maintain liquor room and change all kegs when necessary

Incline Village, NV

- Coordinate with other servers/bartenders/bussers to ensure the highest quality service is provided to guests- Ensure guests are attended to and satisfied at all times - Take complicated food/drink orders - Provide wine service- Deliver food/drink in a timely manner

Santa Clarita, CA

- Coordinate within a team based environment to ensure food is delivered in a timely manner- Ensure orders are correct and delivered at the same time- Support servers/bartenders at all times- Help restock when necessary