Customer Service Operations Manager
Current
Apr 2024 - Present
AeroLeads people directory · profile
Paul Wright Email & Phone Number
Customer Service Operations Manager
at
Davey Water Products
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service Operations Manager
Location
Greater Melbourne Area, Australia
Company size
Who is Paul Wright? Overview
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Quick answer
Paul Wright is listed as Customer Service Operations Manager at Davey Water Products, a with 137 employees, based in Greater Melbourne Area, Australia. AeroLeads shows a matched LinkedIn profile for Paul Wright.
Paul Wright previously worked as Head of Customer Care at Futurity Investment Group and Non Executive Director at Auscontact Association. Paul Wright holds Graduate Diploma, Business Administration, Management And Operations from The University Of Queensland.
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Davey Water Products
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Profile bio
About Paul Wright
With more than 20 years of experience in the customer service industry, I have a proven track record of delivering exceptional customer experiences, driving process improvement, and managing complex projects.I am passionate about empowering my team, fostering a culture of collaboration and innovation, and enhancing customer satisfaction and loyalty. I have strong analytical skills and a keen eye for identifying and solving problems, as well as implementing best practices and standards. I also have extensive experience as a board director, having served as a non-executive director at Auscontact Association for five years, where I contributed to the strategic direction and governance of the national peak body for the contact centre industry.
Current workplace
Paul Wright's current company
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Davey Water Products
8 roles · 30 years
Paul Wright work experience
A career timeline built from the work history available for this profile.
Head Of Customer Care
Oversaw all aspects of inbound and outbound call centre operations, ensuring strict adherence to service level agreements and consistently surpassing customer satisfaction targets. Additionally, managed back-office operations with finesse, handling budget preparation, vendor management, facilities, and lease negotiations to ensure optimal efficiency and cost-effectiveness. Provided robust project governance for key strategic initiatives, ensuring successful implementation and achieving desired outcomes.
Feb 2020 - Nov 2023
Non Executive Director
The Auscontact Board is made up of industry experts who are committed to enhancing and strengthening the contact centre industry in Australia. All board members have extensive contact centre and customer service experience, having contributed to the success of organisational outcomes over many years. With expertise covering large scale service delivery, CX, EX, Technology, and HR, the Auscontact Board brings the right experience together to drive the industry forward.
May 2018 - May 2023
Head Of Customer Care
Responsible for Call and Contact Centre Operations, Telesales, Back Office Operations, Administration and Facilities Management ensuring efficiency and effectiveness to meet organisational objectives. Managing facilities and distribution services, ensuring optimal functioning and maintenance to support operational needs. Provided project governance for key initiatives, ensuring they meet organizational goals. I offer leadership, guidance, and insights to enhance performance across Operations and Support functions. Financial stewardship is a priority including tracking of budgets for financial efficiency and accountability
Feb 2013 - Feb 2020
Member Services Manager
Managed all aspects of inbound and outbound operations, prioritizing efficiency and effectiveness to drive organizational success. I lead and supervise the back-office team, ensuring smooth workflow and sustained productivity. Provided strategic focus and project governance for key initiatives, aligning them with organisational goals for maximum impact. Offering leadership and insights to Operations and Support functions, and enhanced overall performance. Meticulously prepared, managed, and tracked budgets, ensuring financial efficiency and accountability. Cultivated strong vendor relationships, and ensured timely fulfillment of obligations.
Jun 2006 - Feb 2013
Sales And Service Manager
Responsible for all Call Centre operations including connections, service and upselling of AGLs products. Management of 24 hour Faults and Emergency Centre
Jan 2002 - Feb 2006
Call Centre Manager
United Energy Ltd
Responsible for all Call Centre operations including 24 hour Faults and Emergency Centre
Jan 2001 - Jan 2002
Revenue Services Manager
United Energy Ltd
Responsible for New Connections, Billing, Credit Collections and Meter Data for United Energy Ltd
1997 - 2001
~4 yrs
Team & coworkers
Colleagues at Davey Water Products
Other employees you can reach at davey.com.au. View company contacts for 137 employees →
YM
Yongbang Matthew Su
Colleague at Davey Water ProductsGlen Waverley, Victoria, Australia
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CV
Christian Vernhes
Colleague at Davey Water ProductsJacksonville, Florida, United States
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RD
Richard Dempsey
Colleague at Davey Water ProductsGreater Brisbane Area, Australia
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PJ
Payet Jacques
Colleague at Davey Water ProductsGreater Perth Area, Australia
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BW
Brett Wightman
Colleague at Davey Water ProductsSunshine Coast, Queensland, Australia
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AL
Aston Lamport
Colleague at Davey Water ProductsDoncaster East, Victoria, Australia
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LC
Laurence Coco
Colleague at Davey Water ProductsMelbourne, Victoria, Australia
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LC
Laurence Coco
Colleague at Davey Water ProductsCarlton, Victoria, Australia
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TL
Tony Lam
Colleague at Davey Water ProductsGreater Melbourne Area, Australia
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CM
Claudio Maio
Colleague at Davey Water ProductsScoresby, Victoria, Australia
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Yongbang Matthew Su
Colleague at Davey Water ProductsGlen Waverley, Victoria, Australia
View →
CV
Christian Vernhes
Colleague at Davey Water ProductsJacksonville, Florida, United States
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RD
Richard Dempsey
Colleague at Davey Water ProductsGreater Brisbane Area, Australia
View →
PJ
Payet Jacques
Colleague at Davey Water ProductsGreater Perth Area, Australia
View →
BW
Brett Wightman
Colleague at Davey Water ProductsSunshine Coast, Queensland, Australia
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AL
Aston Lamport
Colleague at Davey Water ProductsDoncaster East, Victoria, Australia
View →
LC
Laurence Coco
Colleague at Davey Water ProductsMelbourne, Victoria, Australia
View →
LC
Laurence Coco
Colleague at Davey Water ProductsCarlton, Victoria, Australia
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TL
Tony Lam
Colleague at Davey Water ProductsGreater Melbourne Area, Australia
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CM
Claudio Maio
Colleague at Davey Water ProductsScoresby, Victoria, Australia
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1 education record
Paul Wright education
FAQ
Frequently asked questions about Paul Wright
Quick answers generated from the profile data available on this page.
What company does Paul Wright work for?
Paul Wright works for Davey Water Products.
What is Paul Wright's role at Davey Water Products?
Paul Wright is listed as Customer Service Operations Manager at Davey Water Products.
Where is Paul Wright based?
Paul Wright is based in Greater Melbourne Area, Australia while working with Davey Water Products.
What companies has Paul Wright worked for?
Paul Wright has worked for Davey Water Products, Futurity Investment Group, Auscontact Association, Asg, and Australian Scholarships Group.
Who are Paul Wright's colleagues at Davey Water Products?
Paul Wright's colleagues at Davey Water Products include Yongbang Matthew Su, Christian Vernhes, Richard Dempsey, Payet Jacques, and Brett Wightman.
How can I contact Paul Wright?
You can use AeroLeads to view verified contact signals for Paul Wright at Davey Water Products, including work email, phone, and LinkedIn data when available.
What schools did Paul Wright attend?
Paul Wright holds Graduate Diploma, Business Administration, Management And Operations from The University Of Queensland.
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