Pavan Basran Email & Phone Number

• Facilitate biweekly client meetings with 15 participants to gather and analyze business requirements, forwarding the successful alignment of project objectives and guiding the development of 2 new software solutions• Act as the primary liaison between the client and development teams, ensuring that project timelines and functionality expectations are managed and communicated throughout the project lifecycle for both parties• Maintain comprehensive System Requirements Specifications (SRS) documents and validates final specifications to accurately reflect business requirements, limiting future project scope changes by a minimum of 20% per sprint• Practice the agile methodology by defining sprint scope and developing detailed user stories with acceptance criteria, translating business requirements into actionable tasks/testable items, resulting in a 30% increase in sprint delivery accuracy

• Assumed responsibility and managed 100% of test cases on product functionality, security, and reporting by performing upkeep based on new or changing business requirements using Microsoft 365 and Google Workspace; initially developed 60% of all formal test cases based on client requirements• Promptly responded to 50+ client concerns during the User Acceptance Testing (UAT) period; closely supported the Operations team with the resolution of 100+ concerns after go-live and ensured continued client satisfaction• Independently completed manual testing to review product functionality and efficacy across 2 major solutions; logged defects through Jira and used Slack to collaborate with a team of 20 software developers and business analysts to efficiently troubleshoot issues found• Co-wrote 50% of workflow and end-user product documentation in both English and French, aiding in client training processes; consistently met all documentation and testing project timelines for 2 major solutions

• Developed and executed individualized lesson plans to improve student academic performance by a minimum of 1 letter grade for a group of 7 students• Assessed, documented, and effectively relayed student academic progress to parents to promote parent involvement in academics

• Independently prepared, led, and supervised 2-3 wet lab experiments, consisting of a group of 15 students, each week• Enhanced student comprehension of experimental concepts and calculations by providing one-on-one instruction on troubleshooting, data analysis, and reporting; was nominated for a Teaching Assistant of the Year award• Assisted the professor in managing evaluations by grading the lab books and lab performance of 35 students

• Regularly met and exceeded daily sales goals by 20% through verbal customer engagement to understand needs; recommended and cross-sold products to meet them• Worked closely with management to innovate new ways to decrease check-out wait times and increase customer satisfaction at 6 major store locations• Maintained cleanliness, appearance, and stock at all times to capture customer attention and uphold company standards